When you arrive at your resort, please
locate the bellman and give them the first and last name on the reservation.
They will either bring the unit around for you or hand you a key and point you
in the direction of your rental. We guarantee an 8 A.M. delivery to the bellman
for all rentals booked within 24hrs.
All extended rentals, or shortened
rentals, MUST be called in. Emailing us is not recommended.
You will find a battery charging cord
in the pouch on the back of the scooter's seat. It is required to bring
up all equipment to your hotel room, especially electronic units, to charge
overnight. Do not leave your equipment in the hallway or at the front office of
your hotel. THEY ARE NOT responsible for charging your unit(s) or for
maintaining its safety. The guest is responsible for maintaining the
charge of the unit. A scooter will not be replaced if the scooter has never
received a charge.
Standard Scooters: An average of 6
hours of battery life is seen as long as the rider is less than 325 pounds.
Portable Scooters: An average of
5-6 hours of battery life is seen as long as the rider is less than 300 pounds.
Maxima Scooters: An average of
5-6 hours of battery life is seen as long as the rider is less than 500
pounds.
Factors such as the hills and inclines
at the parks, along with the weight of the rider, tend to put a little extra
stress on the batteries. We strongly advise and require charging the unit
throughout your day at the parks and other attractions. Whether you're in a
restaurant, on a ride, or in a show, charging it for at least 20-30 minutes (a
few times throughout the day) will help sustain the battery life for extended
visits in the park.
If you should run into any issues,
during your rental, please contact us at any one of the numbers tagged on your
unit. PLEASE BE ADVISED, battery life is the responsibility of the
guest and we will not replace units that have been in use all day in the parks.
Should you have any mechanical issues with your scooter we will, first, try to
trouble-shoot the issue over the phone. However, if that does not rectify
the issue we will send a driver to you, wherever you may be in the parks, with
a replacement unit.
Unfortunately, we do not have the same
permission for other parks and property, like we do with Disney World. If you
experience issues while off of Disney property (EX: Universal Studios,
SeaWorld, Aquatica, etc) we will be unable to enter that park. Give us a call,
and we will need to bring the unit to the front gates of your park for a replacement.
We do not service parks or attractions that are outside of the 10 mile radius
from Disney World.
We do close our phone lines at 9pm.
Our lines prompt you to our voicemail box to leave messages. Please leave a
thorough voicemail including your first and last name, unit number, the issue
you are having, the location of the scooter and a contact number. We will have
a representative contact you as soon as our phone lines are active at 8am.
If you encounter issues at the park, it
is best to return the unit back to your resort. Each scooter has its own
Neutral setting. This will release the brake, and will allow you to move the
scooter without friction. Remember to
shut-off the unit and remove the key to begin the Neutral process. On the
STANDARD/PORTABLE SCOOTERS, you'll find a YELLOW lever on the
back of the unit and above the right tire. On the MAXIMA SCOOTERS,
you're going to find a black knob on the back of the unit. Pull UP for the
Neutral setting. Remember to shut-off the unit and remove the key to begin
the Neutral process.
If you are unable to return the unit back to your resort, and you find yourself at one of the Disney parks, please try to leave unit at the Wheelchair and ECV Rental Office at the front of each park. You may also leave unit where it is, if the scooter is not moving at all. Please keep the key with you. Leave us a thorough Voicemail that includes the end location of your unit.
*TIP: You may
find it helpful to slightly tip the unit onto the side of 2 wheels for an
easier push. This will avoid the scooter's safety feature from
locking-up.
This is an optional one-time charge of $20.00 that would cover any damage to the unit while in your possession, during the entire duration of your rental, whether it is damaged by the rider or someone else in the parks. It DOES NOT cover lost keys or theft. If the Damage Waiver is declined, you will be held liable for those repairs. The Damage Waiver must be added per unit.
LOST
KEY REPLACEMENTS:
$25 charge, non-refundable.
LOST
CHARGER REPLACEMENTS:
$25 charge, non-refundable.
It is important to understand that
scooters are comprised of electric components and must NOT get
wet. We strongly advise staying out of the rain, as much as
possible. If a unit gets too wet, it is possible it may seize up, and not
run properly. If a unit seizes up due to rain, the components will need
time to dry out before it will operate. The time may vary due to dampness. If
you hear a beeping sound coming from a unit that was exposed to rain that is a
warning indicator that the components are damp. Any further dampness
could result in an inoperable piece of equipment. You can cover the control
panel (on the steering column) and the charging cord to avoid some
damage. You may use a poncho or thick plastic bag (similar to
Disney Store bags) to cover the crucial parts. Please be aware, this may assist
from water contact but will NOT prevent it.
Upon booking a rental, we will take down your credit card information in order to hold the reservation. We charge the card on file for the full amount of the rental 7 days prior to the initial start date of the reservation. (EX: A rental beginning January 8th will be charged January 1st) If your reservation is booked on the same day or within 7 days of the start date, it will be charged for the full amount upon booking.
Any reservation cancelled 48
hours, or greater, prior to the original start date will receive a
full refund. Any cancellation within this 48 hour
period (based on an 8 o'clock start time) will be charged our one day
rate and the difference will be refunded back to you.
(EX: Rental begins on January 3. You
must cancel by 8am on January 1st to receive a full refund.)
Under 48 hours cancellation (tax will be added after):
If you are cancelling the same day
you booked the rental, we will keep a convenience fee of $15 and the
rest will be refunded. You will be notified of this policy upon booking.
It is required that all equipment be
delivered back to the bellman no later than 9:30am, the morning after
the rental is complete. All equipment that will be dropped off at our
warehouse location will be required back no later than 11:00am after the
rental is complete. For Meet & Greet resorts, the call is
required no later than 10am. Any equipment NOT returned by the
specified time, will automatically be charged one additional rental day.
