Meet & Greet Resorts: You must meet the delivery driver in front of the hotel/resort at your scheduled delivery time.
Non-Meet & Greet Resorts: Upon arrival, see the bellman and provide the first and last name on the reservation. They will retrieve the scooter or provide a key. We guarantee 8AM delivery to the bellman for all rentals booked within 24 hours.
Warehouse Pick-Ups: Available ONLY from 8AM–5PM. Loading/unloading is your responsibility. A team member will walk you through disassembly/assembly.
To shorten or extend your rental, you MUST call us at (866) 342-3326. Emails or social media messages will NOT guarantee proper handling.
The battery charger is located in the pouch on the back of the seat. Equipment MUST be charged overnight in your room. Do NOT leave equipment in hallways, at the bellman, or front desk.
Charge during the day (e.g., while at restaurants, shows) for best performance.
$40 replacement fee applies if unit fails due to lack of charging.
Call any number tagged on your unit. Our team will first attempt to troubleshoot by phone. If unresolved, we’ll dispatch a replacement. We cannot enter some parks (e.g., Universal, SeaWorld). Equipment must be brought to the park entrance.
We do NOT service attractions outside a 10-mile radius from Lake Buena Vista.
$20 one-time optional fee per unit. Covers damage while in your possession, not theft or lost keys/chargers.
Units must be kept dry. If wet, units may malfunction and require time to dry. Use a poncho or plastic to protect sensitive parts.
Beeping = moisture detected. Remove from rain immediately.
Phones are live until 9PM. After-hours, leave a message with:
Team will call back by 8AM.
All reservations are charged at the time of booking, whether made online or by phone.
Full refund for cancellations made 48 hours or more before 8AM on rental start date.
Under 48 hours: One-day rental fee charged (plus tax):
Meet & Greet Resorts: Must return equipment in person. No-shows will be charged 1 extra day. Changes within 24 hrs = $25 fee. Failure to meet driver = $75 fee.
Non-Meet & Greet Resorts: Return equipment to bellman by 9:30AM the morning after your rental. Delivery/pickup location changes = $25 fee.
Warehouse Returns: Return between 8AM–11AM the next day. Renter is responsible for unloading. If switching to hotel pick-up, $25 fee applies.
Thank you for choosing Buena Vista Rentals – we look forward to helping make your trip smooth and memorable!
