Testimonials

Read what our customers have to say about our scooters for rent at Walt Disney World and surrounding areas!

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October 3, 2021

Thank you!! Great people to work with.

Joe Tandy
October 3, 2021

My wife and I cannot thank you all enough for your oustanding service. On top of that, the kindness of the staff, from your phone crew to your delivery drivers was absolutely incredible. Hopefully Disnety wakes up soon, and realizes how far ahead of their "chosen" rental company you all truly are. The Best!!!

John Ashburn
October 1, 2021

Always a delight to work with Buena Vista. Top notch in every department. Once again, we thank you all for making things so easy

T. Sanders
September 15, 2021

Thank you for making our mothers trip possible. We could have rented from quite a few vendors, but we were told you all were the best and truly cared about what you do and the poeple you rent to. They could not have been more spot on about you. We truly appreciate the effort you all put into your service.

Amos
September 13, 2021

Thank you Buena Vista. We will always rent from you! We had an issue with our scooter and the way it was taken care of was just perfect. We will be back and we will rent from you all. From the bottom of our hearts, we thank you so much!!

Tina J.
September 3, 2021

We had such a great time this trip. The first time in two years that we were able to make it back to Disney World, and you all made it extra convenient for us. We just love your company so much, and wish you all the absolute best.

Sonya Krydner
August 15, 2021

Good morning. I just wanted to take a minute to say what a delight it was to use one of your scooters while visiting Orlando. I am a police officer who had knee surgery recently and was in town attending an event at the convention center during the weekend of August 12th through the 15th. The event is called MegaCon and is held every year at the Orange County Convention Center. Because of my knee surgery I am unable to walk for great distances., so I knew I would need a scooter. My girlfriend urged me to look for the best options and one that would deliver to the hotel. After searching through several companies your company stood out. You not only had a great reputation but you also offered themed scooters. At first I was distraught because your site mentioned a 3day minimum, but I was only going to be in town for two days. A short phone call later to one of your service reps and I had a scooter booked and was told it would be at the bellhop station of my hotel by 8am. Not only did I have a great scooter I was able to get scooter #31 which is made to look like a Star Wars Stormtrooper helmet. Going to the convention was a blast. People kept commenting on how awesome my scooter was. People were even taking pictures say how awesome the scooter was. People with scooters from other companies asked where I got my rental and when I told them the details they were shocked. I guess the other companies don't the same services. (I forgot to charge it overnight) But your battery life is insanely LONG. I was at the convention for two whole days on that one charge. I highly recommend your scooters to everyone that asks. And I'm telling my fellow officer if they ever need a scooter then they need to use your company. Thank you for making my experience a good one. Officer M. Reed

Officer Michael Reed
July 30, 2021

Rented a scooter for my father in law, for a trip to Disney. We stayed at Riviera and I was actually reluctant to rent from you all, since you cannot drop off at the bellman. We were coerced by another guest to go with you all because fo the service. They were absolutely correct. Everything from the phone call attendant to the driver that dropped off at to us at the resort were fantastic. So glad we chose you all. We actually witnessed a guest have a rather LONG and inconvenient issue with the one that Disney allows to drop off at the hotels. I asked the Manager of the hotel about it and he even said that Buena Vista is still their "Go-To" and more times than not it is to assist with issues with the other company. You guys are really a fantastic outfit and we truly appreciate how dedicated you are to your service. Thank You!!!!!

Angela Bower
July 15, 2021

Thank you Buena Vista Scooters. You all made our trip so much more enjoyable and everythign about your staff and your customer service was just such a joy to deal with. Never used you before and will never NOT use you again!! Thank you to all who had a hand in our rental.

Ms. Tori Jenkins
July 5, 2021

To all concerned, My Maxima was a "Maximus Kick Buttikus" ! My pimped out ECV laid waste to those real cheaply made "other" scooters puttering around Hollywood Studios on the 4th of July. You should have seen the stares ! I gave her all heck (and I'm a big guy!) but she took it like a champ ! Battery level hardly moved after a full days use. From top to bottom this company knows customer service and quality !! What a complete pleasure it was dealing with them on the phone trying to get my pimp scooter just to my liking ! And boy was it ! They even wrote on the ticket (*customer asked for a newer scooter) I was joking ! Seriously folks...Disney stay? Concerned about mobility? DON'T BOTHER ! Buena Vista has you covered ! I can't wait to use them again ! Thanks for making my family reunion a heck of a lot easier guys ! Anthony Jerez ( 4th of July family weekend reunion 2021 )

Anthony Jerez
July 4, 2021

Just an all around amazing operation. Staff is unmatched and the over-all service prctices are oustanding!! Thanks for the help and suport during our trip.

Talon F.
June 16, 2021

Appreciate what you all did for us. Our personal scooter crapped out on us, as soon as we got our hotel. Not only did you all have a scooter for us with in an hour of pur phone call, but you all brought our scooter back and repaired it. Such amazing service and your workers are TOP NOTCH!!!!!

Jon Teylor
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May 21, 2021

Hello. My girlfriend, Lisa Bancroft, recently rented an ECV from your company and had an amazing experience after a horrible one dealing with "another. I don't know why Disney Resort's would stop using such an amazing company for "the other". Especially when Disney is so focussed on the experience of their customers. The "other" company was awful. We had two scooters from them that died. I witnessed one gentleman at the bell desk with the same problem as us and saw a scooter die while at Hollywood Studios. I felt so bad for the lady. What's worse, the bell man told us this is not a unique experience with "the others" and to call them to rectify the situation. My girlfriend received a pleasant letter from Mr Riedel appreciating us for our business. That is the way business should be done. Anyways, everyone at Buena Vista was so awesome from Alyssa who helped my girlfriend over the phone, the delivery and pick up people, and Mr Riedel. I wanted to share a screenshot of my Yelp review of Buena Vista I left three days ago while still on vacation. I hope this message and my Yelp review is shared with the management team and commendations are made to everyone that helped. I wish I knew who to contact at Disney to let them know how horrible this other company was and how amazing Buena Vista is. If you know, let me know as I would definitely like to share my experience with them. Thank you again for such an amazing experience. You saved our vacation. Warmest Regards, Noah J Guest

Noah G.
May 7, 2021

I want to fist say 'Thank you' for sending my phone charger back to Michigan ! It is my boyfriends, and although I know it would be safe in my scooter basket .. he is very 'organized' and wanted to make sure it was back in his possession. Secondly, I wanted to give kudos to you and your staff ... I recently bought a gently used scooter from Matthew, and I must say .. 'Zippy' (yes, I named my scooter Zippy...hahahah) is nicer than some of the rentals I've had, and your rentals have always been amazingly new looking and well kept! This speaks volumes! I've been renting from BVS for many years and have always thought about purchasing .. now that I have ... in retrospect, I should have done this YEARS ago! I'm trying to talk my parents into purchasing one .. so that they have at least one each time they come down to Disney. and lastly, I wanted to give praises to three of your best & brightest ... Maxine, Bianca, and Courtney! I've dealt with a lot of different professionals in your company over the years, and they are all amazing, but these three .. THEY ARE EVERYTHING !!!! Thank you for sharing them with us ! My parents are coming down to WDW soon and I love that I am able to let one parent use 'Zippy' and the other had to rent ...but renting one (in lieu of two...) makes a difference, for sure. Again, Thank You for your kindness in mailing back the phone charger & I cannot wait to see you all again soon! Be well, Dawn Serio

Dawn Serio
May 1, 2021

To whom it may concern: I don't typically write letters such as this, but I felt compelled to tell you that you literally saved our vacation! My grandson was a participant in the MAAC tournament held at the Magnolia Golf course the 26th of April through the 29th. I had rented a scooter for my husband, as I knew he would not be able to walk the course, but I never imagined the hotel would be so large that we would also need one for him to navigate the hotel! I called your facility from teh golf course, having made the decision that he could not handle the walking required in the hotel, and lo and behold, it was at the hotel when we arrived back from teh golf tournament. I wish you could have seen the smile on his face when he realized that he could now go anywhere that we went, and believe me, he did not miss out on anything! I don't think people realize how difficult it is when you get older and can't quite get around like you used to. Thank God for your scooters. By the way, our grandson won teh tournament and that was one of those moments we will never forget and thanks to your scooters, my husband didn't miss a hole! Thank you again!

Lynda L.Tebbs
April 3, 2021

Good afternoon! I recently rented a scooter for Disney World! I have to tell you what a pleasant experience. From reservations to delivery/pickup you provided outstanding customer service! It made our Disney trip fun and enjoyable. We will definitely be return customers. Keep up the good work! Brenda Isaacs Have a blessed day!

Brenda Isaacs
March 27, 2021

We rented a scooter last weekend and you did GREAT. On time drop and pick up. We had an issue with charging Monday night and you dropped off a new one at the park. Keep up the good work. If/when we go to Disney again we will be in contact.

Kevin Fischer
February 11, 2021

I am soooooooo glad I chose you for my rental! It was delivered on time. The rep was really helpful and knowledgeable (I am so sorry, I forgot his name)! People have been stopping and asking me where I got the Storm Trooper! I had 6 people taking pictures, I am having a blast to say the least!! Thanks again Bob Angarola

Robert Angarola
February 11, 2021

Just want to send a big thank you for such great service! I had no problems with my scooter, but my friend that rented from you had a problem and you all fixed it right away, and with a smile. We were stopped by a lot of people, asking where we rented our scooters from, and we made sure to give them yourname and phone number. Maybe you could add some business cards, with teh scooter retnals, so we can pass them out when someone asks about who rented them. Look forward to my next visit and using you all again!

Patti Sowards
January 24, 2021

Thank you for the scooter, we had a great time. The scooter was fantastic, and I plan to rent from you all again. Great customer service and puncuality.

Michael P.
January 22, 2021

Impecable service. Impecable equipment. TOP NOTCH!!! DO NOT rent anywhere else, trust me, we have and it was a disaster. It may seem like an inconvenience to have to meet the driver (because it seemed like that to me) but I assure you, go with the company that is allowed to drop at the hotel and your inconvenience level will be multiplied. Thanks for the amazing service. We trust you, and we are your customer for life.

T.DeNatto
January 18, 2021

Really easy process to book the rental. Met the driver at the from of the resort to get the unit, for my mom, and couldnt be happier. The only thing we could figure out is if there is a vendor that Disney allows to drop scooters at the resorts, why do all the resort workers recommend you all?? GREAT problem for you to have. I think your service proved why. Thank you!

Alex Winnds
January 9, 2021

Great. Great. Great. Pretty much all that needs to be said. See you all in June.

Wesley Spencer
January 4, 2021

Unbelievable service! Attention to detail, customer service is SPOT-ON. You all have landed yourselves a new LOYAL customer. Please share with Tim what a bang up job we think he did. Apparently, as we were told, he's one of the big dogs there. And yet HE was the one we spoke with about our measley battery issue. That's how it's done RIGHT in customer service. Thank you all.

Debra Johns
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October 20, 2020

What a great company. Thank you all for helping mom, during our trip. Reservation staff was amazing and got us a scooter to Shades of Green within 35 minutes, because they had just rented out the last one. Driver was extrmely helpful and kind. You guys got an A+ from The Reiter family.

Jonathon Reiter
October 19, 2020

Just a wonderful place to do business. This our first time using you and, I must say, you have earned another lifetime customer. Everyone on the phone was just so pleasant and helpful, and the driver we met who delivered our scooter to Pop Century was an angel. Thank you all so much for making it a little easier on us, especially with all the hoopla surrounding this virus. If you are reading this and on the fence on who to rent with, save your time and energy, these folks do it top notch.

Cecelia Bowman
October 15, 2020

Thank you for your services. Made the trip very much better. We appreciate your workers very kind, respectfuly and helping.

Salamondu Sangretts
September 29, 2020

Thank you, so very much! Our last rental was March 12th, and this rental was September. Lots of changes, since then!! Your service is one that remains constant. Sure wish you all could leave your equipment at the hotels. But it's a tru relief to know that we rent from a company that is light years beyonds the one that can leave them. Continue being superior. We will always rent from you!!!

John H.
September 16, 2020

Top notch, as usual. Thank you for the free PPE packs as well. The wipes came in extra handy this trip. You all are a fabulous operation and perfectly run. Bravo.

Sandy and Clyde Baker
September 11, 2020

Love your company. Fabulous service, reliable equipment. and I got free masks and sanitizer spray. You all are soo good at what you do!

Joan Osbourne
September 1, 2020

Not exactly the way we planned our trip, after coming back from the shutdowns, but it was great nonetheless. Thanks for always assisting to make our trips easier. Meet and Greets weren't all that bad. It gave us the chance to thanks some people from Buena Vista personally.

Troy Ellison
August 10, 2020

Simply the best!

Joan Salisbury
July 14, 2020

I am sorry that I didn't write this post sooner! I want to thank everyone involved of getting our scooters to us at Old Key West last week. You are and have always been the best! From condition of the scooters to customer service. Tops on my book. Thank you so much. ❤😘👍🙋‍♀️

Kathie Scalora DiPolito
March 28, 2020

Great company. We have rented a scooter from them on multiple occasions. It was always ready for pickup at the set time. We had one issue where it stopped working while in Animal Kingdom No questions asked, the sent someone out right away who met us inside the park with a replacement and we were on our way. I always get quick replies when I contact them and booking a scooter over the phone takes a few minutes at most. They are our first choice for ECV rental whenever needed.

Nicky5078
March 17, 2020

What a terrific experience we have every time we use Buena Vista Scooters. They are prompt, their equipment is always in tip top shape and should you have a problem, we did have an issue once, they took care of it within 40 minutes by bringing us a new scooter to use. Their staff that answers the phone is always courteous and easy to understand. My husband was able to use one of their special Star Wars scooters and had so much fun that day! It made our visit to galaxies edge even more exciting. We can highly recommend you choose Buena Vista for all your scooter & stroller needs!

Dave and Renee Martinson
March 16, 2020

I have used Buena Vista Rentals at least 4 times since 2017. On each occasion, delivery was on time and easy to access. Each scooter was clean and worked well. As long as I was able to charge it at night, I never had issues with the battery during the day. Drop off on the last days were always very easy too. I highly recommend Buena Vista Rentals to anyone looking for scooter rentals in the Orlando area.

Noelle Wright
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March 16, 2020

I have used them for my past 2 Disney trips and will continue to use them in the future. They have the best customer service and respond quickly.

Cyndi Banner
March 9, 2020

We always use Buena Vista scooter for my mom. We have been their customers since 2009. When we have had issues they have been very timely in rectifying it. We would definitely recommend them.

Mary Hanna McDonald
February 17, 2020

Needed a wheelchair at Disney for my teen son, somewhat last minute. Took great care of us and were accommodating.

Jeremy Campbell
February 13, 2020

A shout out to Maxine and Keith from this company. Our privately owned scooter died on us our first day in Magic Kingdom. I spoke with Maxine who must have spent 25 minutes with me determining which battery was needed. Keith worked with us as well, arranging to pick up our battery pack at our resort, change out our batteries and bring our pack back to our resort. Kudos to Buena Vista Rentals and their magnificent employees who saved our vacation celebrating our 50th Anniversary and 70th Birthdays.

Bob Ellsworth
February 12, 2020

Excellent rentals. I have rented more than once with them. They are easy to work with, very professional and I love the new Star Wars scooters. Their equipment is always in great condition. I'm not worried about having a scooter break down in the middle of a park.

MD
February 11, 2020

Great company and staff, customer service is very focused on customer and their needs. Spokesmayne recommended you!!! I will only use you for all my scooter needs.

Orange Cone Vlog
February 7, 2020

We have rented a scooter through Buena Vista Rentals 3 or 4 times and have never had a problem at all. The scooter was brought to where we were staying and it was always there when they said it would be. When we were leaving to come home, we were told to leave it near the front desk and they would pick it up. How easy is that? The price for the rental was very reasonable too. We highly recommend them and will be using them again very soon. Sally and Frank Hester

Sally Hester
February 6, 2020

My wife and I come to Walt Disney World often and always use your scooter services. Not only are your employees and customer service reps polite, informative, and helpful, but the scooters are always in great shape, and we've even gotten some brand spakin' new ones !! We love the added convenience of drop off and pick up ...as well as knowing you can be in a park within minutes if something does happen (which we've never encountered). Buena Vista Scooter Rental is MY GO TO !!! Thank you, Joe Serio

Joe Serio
February 6, 2020

My husband and mom have used Buena Vista Rentals for at least 10 years. They are our go to when renting a scooter which my husband needs on every Disney trip to make it enjoyable. We have had excellent delivery and pickup service. Once we had an issue while in the park and they were able to swap out a scooter within 20 minutes. They brought it right to us in the park.

Andrea Wagner
February 4, 2020

Buena Vista has always come through with quality equipment, even when it was a last minute rental. I really like that I can pick up from their office or at the Disney hotels since that is usually when/why I rent. I've never had a breakdown or battery issue because they maintain them so well. I even recommend to all my friends and Disney guests!

Elena S.
February 3, 2020

Buena Vista Scooters is my go to scooter rental for WDW. Amazing prices, amazing service. A pleasure to rent from.

Jackie Keatts
February 3, 2020

I rented two scooters for my mother in law and a friend of ours for the Pride parade and couldn't have been happier! The scooters were literally a life saver and great quality but the customer service was unmeasurable! Krysta was a huge help over the phone when I booked and super kind and helpful when I picked up and dropped them off. 10/10 I recommend this company to EVERYONE I know!!

Martita Sharlow
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January 27, 2020

LOVE LOVE LOVE Buena Vista Scooters !! Okay, so truth be told...I have never strayed from BVS, but I did try another company in November and cried the entire time... from the old aging scooter to the squeeky sounds and chattering coming from the tires and steering column... I wanted to KICK MYSELF for not using Buena Vista!! Love the team, the management, and the customer care !!! Thinking of purchasing a used scooter for my trips to Walt Disney World. I do get a loyalty discount for renting often, but, economically I think owning would be much better !! I tell everyone how amazing BVS is ...and I will NEVER stray again !!!!

Dawn Serio
January 27, 2020

We have been renting 2 scooters twice a year for at least 10 years now on 5 to 10 day long Disney World Vacations. We won't rent from any other scooter rentals other than Buena Vista Scooters. Their service, Scooters and their staff are impeccable at the least. When we heard that Disney World will only let another company deliver Their scooters which we do not care for to the resorts we Booked at the Swan and Dolphin resorts where Buena Vista can deliver and pick up at..This is how Faithful and Happy we are with the and with their Scooters.

Nadine Serio
January 20, 2020

Every time I have called and done business with Buena Vista Rentals, they have been extremely courteous and very helpful. I look forward to doing more business with them soon.

Cherrie Bradberry
January 13, 2020

Great rental company with amazing service.

Destry Jinx
January 13, 2020

Excellent service, Fast in-and-out......

Wm Scott Ellis
January 6, 2020

Great company my moms hip began hurting and wanted a scooter to rent. Disney world wanted a lot more per day. These guys brought us out a scooter and met us in the park. Incredible customer service and saved me a lot of money vs renting at the park.

John Medina
December 30, 2019

This company is on the spot. From what I can tell it's family owned and they care about providing the best experience for their customers. The customer comes first with these guys!! Best in the business. I will use them over and over again.

Jeff Schroeder
December 26, 2019

We truly appreciate your service and assistance. You helped mom and dad keep up with us at the parks. Sorry to hear about how you have to do business now and meet everyone. Such a shame for probably the largest and BEST rental outfit get the shaft from a place you all have been loyal to all these years. It was nice to meet your drive, though. Climaco was truly pleasant to speak with and very helpful to my parents needs. We have rented many times before and will rent many more times in the future. Best of luck to you all at Buena Vista.

Jorge
Tino
December 24, 2019

Excellent service. Thank you so much for the help.

Pernell and Dian
Hart
December 16, 2019

I had some issues with the scooter that the vendor addressed with me by telephone and adjusted my charges. Excellent customer service in taking responsibility and fixing to make things right. I will definitely use their service again.

Richard Hackett
December 16, 2019

Great service nice people reliable equipment - definitely recommend

CJ Norris
December 11, 2019

Thank you so much for your kind customer service agents and reliable equipment. Sure was a lifesaver in the parks. You folks are so great to work with!

Amy T.
Alexander
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December 9, 2019

Exceptional customer service. They are certainly the company that the Disney management STILL recommends to fix guests problems, regardless of any "preferred vendor" programs. My folks had a rather significant issue and the way they handled it was nothing short of customer service perfection. That doesn't just happen by accident. They train their staff right and it is absolutely evident in their practices. 100% recommend them!!!!

Will R.
December 7, 2019

Best Scooter company out there. Thank you all for the much needed assistance.

Quazi
Anton
November 30, 2019

Great service, quality equipment. You folks sure did step up to the plate, after Disney created the fiasco with vendors delviering to the resorts. Top notch!!! Repeat renter FOR SURE.

Jason
Steadman
November 28, 2019

Happy Thanksgiving to you all! thank you for the wonderful service and scooters, they helped tremendously and saved our trip!!!!! Thank you all!

Elliott Jackson
November 25, 2019

Thank you for the, always, great service. Although with Disney changing the policy on everyone, meeting the driver wasn't all that bad. Your service is still the one we will always go to. Thank you to your entire staff, always a pleasure.

Timothy
November 19, 2019

Amazing experience, on a customer service level with you all. We were frequent Buena Vista renters but went a different route, due to the vendor changes, this last time. Very unfortunate experience and you all came in and fixed it. It meant a lot to know how truly out of the way you all would go for such a high level of customer service. Myself and my parents are forever grateful!! Thank you to the entire staff!

William R
November 17, 2019

Good Morning to all the Buena Vista Rentals Staff! There are not enough words to say about the customer service of Buena Vista Rentals! I am always in awe of how accommodating you all are. I am in a position that I never thought I would be in, I loved excising and running and now it is difficult to even walk across a room even with a walker. I thought I would have to give up my Happy Place, until I found Buena Vista Rentals. Coming to Walt Disney World and staying at our DVC villas is just so easy. Buena Vista accommodates me with all my needs. Thank you so much for being a customer friendly business. My husband and I wish each and everyone of you a Very Happy Thanksgiving. ❤️

Kathie Scalora DiPolito
November 15, 2019

There's not another greater scooter company. Thank you, William and the driver that dropped off my scooter. Thank you to all the staff. Your customer service is above all others! Disney needs to take a lesson from you! You went above and beyond what I expected and I Thank you for it. Many, Many Blessings to each and everyone of you.

Kathie Scalora DiPolito
November 12, 2019

You all were fantastic. Saved our vacation that was nearly ruined by a competitor of yours. Disney made the wrong selection, many people have told us this all week, while were on your scooter, and we've experienced it ourselves. The "other" company is completely unreliable. We wish the best for you all! Bonnie and Joseph Almora

Joseph A
November 11, 2019

Thank you! Great service, staff is very pleasant to speak with and the scooter was exactly what we needed. You did well.

Jeffery
November 11, 2019

Issues with the only scooter provider looks to be a common theme here. We, as well, were fooled by Disney's "go to" scooter company. 4 hour wait with no scooter and then we were told they did not have any available. Manager at Caribbean Beach referred Buena Vista Rentals and said they wouldn't disappoint. You all did not and we are beyond thankful for being referred to you! Scooter was delivered to the resort in less then 45 minutes. Thank you again. That was a mistake that we will not make twice!

Marshall
November 7, 2019

Wait....... The best part?? Buena Vista gave us a 10% discount for our inconvenience!! who does that?? a GREAT damn company, that's who!!

Amy (at a DISNEY resort right now)
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November 7, 2019

Looks like a lot of people are getting bitten by the "bug"!!! 4 hr. wait and my scooter was never delivered. The people on the phone were clueless. Disney, take note to the following: THE GENERAL MANAGER AT YOUR RESORT TOLD US TO CALL BUENA VISTA!!!! HELLO!!!! He said "Buena Vista is our recommended choice, they fix every problem we've ever had with other scooter companies" Buena Vista, you all had a scooter to me in 30 minutes. Thank you so very much for rescuing our vacation. Anyone reading these testimonials should rent from Buena Vista Scooter company. DO NOT risk getting BITTEN BY THE BUG!!!!!

Amy (at a DISNEY resort right now)
November 6, 2019

100% recommend this company!! I just had a bad experience with another scooter company (that Disney partners with) and I called up Buena Vista Rentals per Bell Service at my hotel. They told me Buena Vista is very very reliable!!! Buena Vista was able to get me a scooter in 45 minutes on a last minute request!!! The representative I spoke with was so helpful and SO NICE!!! Thank you so much Buena Vista Rentals!!!!

Amanda C.
November 5, 2019

I don't normally do this but, I just read the previous testimonials and, I agree fully. My friend got the same service. Over 3 hour wait for the "better option". Buena Vista handled her with exceptional customer service and even gave her a 10% discount for her inconvenience. Decision makers, take note. Buena Vista Scooters does it right.

Phillip
November 5, 2019

My grandmother waited 2.5 hours for Disney's "only" scooter company. Scooter was never delivered. Buena Vista had one there in less than an hour. I thought these changes were supposed to make it more convenient, absurd. Buena Vista we've never rented with you before but the GM at the resort referred you and they were right, you guys are the best. Thanks. Big time thanks

Andrew Peitree
November 3, 2019

Looks like we learned a lesson. Tried, out of what we thought was a convenient necessity, to go with the NEW "preferred" scooter company instead of you all, who we have used numerous times in the past. What a flipping JOKE!! No idea who made the decision to go with these folks, especially because of the pretty much NON-EXISTENT presence of their equipment in the past, but they have no idea what they are doing and, to a certain degree, I don't think Disney had a clue of what they were getting themselves into. They called me 2 and a half hours after they confirmed my scooter was on it's way to tell me they would not be able to fulfill my rental. I told them I expected a full refund and called you all..........My scooter was there 35 minutes later. Thank you. We are sorry. AND NEVER AGAIN WILL WE GO ELSEWHERE!!!! Disney needs to fix this quickly.

Moreno
October 29, 2019

Buena Vista Scooter & Stroller Rentals was great! I would totally recommend them if you are in need of their services. They were very friendly and helpful and very efficient! Thank you for a job well done! 😃

Deborah Shelton Davis
October 28, 2019

Great staff. Very helpful. Friendly and fun. Best place to rent scooter in Orlando FL by far. Check out their Star Wars themed scooters. Very cool stuff.

Bryan Seavers
October 23, 2019

ACL surgery sucks. You guys made our trip work out better than we originally expected. Maneuvering through the shops was a challenge but it gave me a reason to not have to shop with the wife. Appreciate everything you all did and Courtney was a gem on the phone when we booked.

Ronald
October 14, 2019

Great company to do business with!

JLC
October 11, 2019

Thank you. Such a pleasure every time we come in to have you guys to rely on. Be sure to tell Tim and Matthew hello and we appreciate their time and efforts.

P. Anderson
October 10, 2019

Everything was really great. Thank you for your help!!

David
October 9, 2019

I've read a lot of stuff the past week and am saddened by the news that you all are no longer a Disney vendor. As stated on your website and every social platform you all are a small family owned and operated company. That says a whole lot to see how many of your rentals are around Orlando and have been for years. Hearing the news and looking at the "new" scooter companies website it's pretty obvious that they are NOT a small family owned and operated business. Usually when that happens focus is lost on the most important aspect of the business, the customer. Hopefully some decision makers will make some sense out of the decision they made that makes none. We love buena vista scooters.

Alexander T. Sullivan
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October 8, 2019

Thanks Buena Vista Scooters. Exceptional service as always. See you next time!

Jerry
October 8, 2019

Just wanted to thank you all for the unmatched service. I was trying to link an article with this message but it wouldn't let me. The article had at a minimum 75 post (and that was just the ones I read) that were all from people up in arms about the new rule at the hotels and every. single. one. was complimenting you all on your professional, yet kind-hearted and concerned service to your guests. You all should be proud of the services you provide. There a lot of people who think, if there has to be one company, that it should be yours. I do. Bets of luck! and thank you!

Saiyea D.
October 7, 2019

We had a great experience. Our first wheelchair was broken (wheel getting caught on wobbly arm rest) and with one quick call they replaced it.

Kristen
October 7, 2019

Buena Vista Rentals is the best. I don't care about any rule changes. I will gladly meet you outside my hotel to continue to rent from you. Disney World probably should have asked the folks with mobility issues their preferences, if something like this was happening. No way they asked because Buena Vista would have been the choice for the majority. Clueless decisions.

Sandie
October 5, 2019

Thanks for the rental. Worked great and looked even better. Heard some news from the bellman when we dropped it off today that we wont be able to rent from you in future. Not sure what that is about, but I hope its not the case. Rented from you 3 times already and would like to continue as needed. Thank you.

Raymond
October 3, 2019

Thank you for delivering on your promise. Scooters worked great and were a true life saver. I'm hoping that I will be healed by the time we come back in February. If not I will be calling back. Thank you.

Dan
October 3, 2019

Unbelievable!!! Please tell us it isn't so. No more delivery drop offs to the bellman at Disney. Well, The Palace is close enough and they haven't changed the rules according to their concierge staff. Looks like we might have to stay there. You guys have the best customer service representatives and delivery team. We love your services and will continue to use you. Just hard to fathom a decision like this being made and you all were not a part of it..

Angie Tascho
October 1, 2019

What is this Mickey?? The most utilized scooter rental company that you have offered to your guests for almost 10 years is now NOT able to deliver to your hotels. Buena Vista Scooter Rentals is our NUMBER ONE choice!!!!! no questions. One question that should be asked, is to the "intelligent" folks that made this decision. Why?? I say why because clearly this decision was not based on viewing who does it most and who does it best. Buena Vista Scooters deliveries are EASILY 25 to 1 at the resorts compared to the company that is now, exclusively, handling the resorts drop offs. I certainly do not want to hear of anyone's mobility needs get fumbled with this new process but I just don't see how a company who never capitalized on the delivery process is going to make this work. Buena Vista, we are sorry that this has been sprung on you but we have faith in your business and dedication to your customers. Although it just doesn't seem possible for you to keep up with your current volume, meeting with every renter, we wish you the best of luck and will be calling for our trip in December. You all truly have a fantastic organization, regardless of this senseless decision.

TeLasco Hernan
October 1, 2019

I'd like to express my thanks for the absolutely spectacular service we received from Buena Vista today. In particular, I'd like to thank Matthew Haggadone who used his personal time last night to respond to my emails regarding a scooter problem. Our scooter just stopped working suddenly last night, and we were very concerned since we had plans for today that my wife could not have participated in without the scooter. Matthew responded quickly last night at 8:30p to my call for help, and made arrangements for a loaner to be delivered this morning to our resort at WDW. Sure enough, Jeff showed up around 8:30a, with a loaner, but it was not needed since he quickly fixed the problem on the spot. Matthew has been courteous, patient, and helpful every time we have reached out to him. Matthew and Jeff are both great ambassadors for Buena Vista, and are one reason why we will continue to recommend your company to others. Thanks! John Bierbauer

John Bierbauer
September 30, 2019

Rented a scooter for the second week of September and it was great. It held the charge all day including one day from 6am till 11pm. I'll be using Buena Vista on all my future trips.

Pam Bonekamp
September 30, 2019

You will do fantastic BV Rentals. We have believed in you for the past 6 years and will continue that. And, to prove it, we just booked 5 different future rentals before the October 1st deadline!!!! WooHooooo!!!!!

C. Devers
September 30, 2019

Just when you think you've seen it all. Buena Vista Scooters can no longer deliver to the resorts on disney property. Since this is apparently affecting all the scooter rental companies it clearly isn't a decision that was made because you all messed up. But to think the decision was made and you all were not the chosen company is something that we are having a hard time wrapping our heads around. Did the magical mouse not see who always had the most scooters in hotels and the parks. Well i guess thats life. Best of luck to you all. you got a good thing. I just hope i never have to say you folks HAD a good thing.

Peter
turner
September 30, 2019

I just reads the news about the vendor policy. What a ridiculous move. Buena Vista Scooters you have and always will be our choice for mobility rentals. We love you and all and will see again Spring 2020. JF~

Jolene Fischer
September 25, 2019

Thank you Buena Vista for another fabulous trip! I received A LOT of compliments on the "Deluxe" rental this past week. People wanted to know how much it cost, and I told them all the extra goodies we got with the rental, and they were amazed! I hope my "word of mouth" recommendations helped! I think I will always order the "Deluxe" package from now on! Thanks for making my vacation special and stress-free!!

Laurinda Phillips
September 24, 2019

We go several times a year to WDW and always get a scooter from them. They are absolutely amazing. Can't wait to try the new scooters the end of October.

Pat DeSanto
September 23, 2019

I have rented from Buena Vista Scooters several times & have never had a bad experience. Most recently, I rented a scooter from them back in July and it didn't seem to be holding a charge like the ones I had previously rented. I went over to the Boardwalk and talked to the staff member there (Buena Vista rents the surrey bikes and scooters) and they were happy to swap out my scooter on the spot! A couple of years ago, the scooter I had rented from them suddenly stopped working right after I got off the bus at Animal Kingdom...I called them and they were able to tell me where to find the re-set button on the scooter. I followed the directions they gave me over the phone and the scooter became fully functional and I never had any other issues with it. Had that not worked, they offered to bring a replacement. I would definitely recommend Buena Vista Scooters both for their price & the customer service I have received.

Tamara Tanner
September 18, 2019

Always, your scooter has been waiting for me upon my arrival! The one time I had a small issue with a scooter, a new one was delivered the next day! Very helpful team, very efficient servers ce! I am grateful you exist...you make my DisneyWorld trips possible!

Jeniffer C.
September 18, 2019

Everything was where it was set up to be and there were no issues dropping off or picking up. Very smooth process. Would definitely use again!

J.T.
September 18, 2019

The response time is amazingly quick. We had a very positive experience this time and the other two times we used Buena Vista

Jon J. Reynolds
September 13, 2019

Been using them for years! Always great service.

Carolyn Somers
September 13, 2019

Thank you for the quality service. Scooters were waiting for us at the hotel. A definite NEED for us older folks. We appreciate your kind staff and finely tuned equipment. Will be contacting you in the very near future.

J. Delapino
September 12, 2019

Cannot thank buena vista enough. Best expense we made on our trip. Wonderful, all the way around. Thanks!

Davis Phillips
September 9, 2019

Stranded in Disney with an old battery and I was so pleased when Buena Vista Scooters came to my rescue. Being on a Saturday with my daughter and grandbaby, and not knowing what to do, Matt told me to go to their office and they would take care of me. Joel was there and in about 20 minutes I was on my way. God Bless them. Dawn

Dawn Clark
September 5, 2019

I love Buena Vista Rentals! We have rented several times from you all and I have always been compelled to send a "testimonial" to your site but never have. We have had an issue maybe twice out of close to 10 rentals. I must say the way the issues were handled made us more comfortable renting than the fabulous service and equipment we received during rentals with no issues. After all THAT IS WHAT CUSTOMER SERVICE IS ALL ABOUT......Not only how you present your product but how you handle an inconvenience. Buena Vista is a one of a kind establishment and Walt Disney World should be told daily how fortunate they are to have you all as a preferred provider. THANK YOU ALL, FROM THE BOTTOM OF MY HEART!

Elise
September 2, 2019

Great customer service and scooters. Had a great time on them. We rented two and the price was great. Highly recommend.

Diane Batalsky
September 1, 2019

Buena Vista Scooters was a magnificent addition to our vacation. 3 scooters ordered. one for me, my wife, and pregnant daughter in law. Everything was exactly as described. Customer service to a T. Thank you again!

Todd J.
September 1, 2019

I would like to thank you and your staff for the scooter I rented for my wife that was delivered to Animal Kingdom Jambo House on Aug. 27. Like you said it was very easy to maneuver for my wife. Again we will be using your company in the future.

Joseph Falco
August 29, 2019

Have rented and bought a scooter from them and always a great experience. Will rent from them again when family comes down

Gloria Caruso
August 19, 2019

Thank you for making our stay much more manageable. We rely on this type of equipment so knowing you all are around, especially for avid Disney visitors, we will certainly use you again.......and again!

Will Furlow
August 5, 2019

Had grandpa with us this visit and had to rent a scooter. Rented one of the big ugly clunkers in the parks, which ended up being too much of a hassle. Called Buena and had one delivered to the hotel. We called when leaving the Magic Kingdom and it was at our hotel by the time we got there; 30 minutes later. Great service. you all are awesome!

Tellie Spears
July 22, 2019

I had an awesome experience with my scooter rental. Will definitely rent from Buena Vista if in Orlando again ❤

Brenda Derrick
July 22, 2019

Rented two and they were great. You have secured two repeat customers for life!

Troy
July 17, 2019

Great Customer service

Marilyn Kerr
July 17, 2019

We truly appreciate your efforts to assist us during our stay. Unfortunately my father was not comfortable using the scooter, after the first day, but your services and your staff made it unbelievably easy to reserve, pickup, and helped tremendously when we needed to return early, with no questions asked. Thank you to Buena Vista Rentals!!!!! If you are reading this, trying to decide about a rental for your vacation, RENT FROM THESE PEOPLE.

Jonathan E.
July 16, 2019

I was so pleased with their easy of ordering. It was delivered to my hotel and picked up from there as well. The battery lasted all day without charging! The mini cooler and poncho were another bonus I didnt expect. I had no problems getting from the Dolphin hotel to parks with my ECV using hotel transportation. It made my Disney experience so much better that I will definitely order from Buena Vista again! Thank you!!!

Heather Angel Clark
July 15, 2019

Wanting to let you know what a pleasure it was to rent the scooter from Buena Vista Scooter Rentals. I really appreciated the rain coat and the lunch box. Really cute idea and you are looking out for the renters of your product. I had requested the cane/crutch holder but called Friday to let you know that I could not use it as my cane has four feet. I took it off and returned it to the Bell Station at Caribbean Beach. I was told I would get a credit. I would like to know if cup holders are available for the front and a larger basket? Next time I am staying at a hotel in your area I will be renting from you. A very satisfied customer. Thank you.

Aida Rizzo
July 6, 2019

I use this company for all my Disney trips and they are friendly, efficient and reliable. They are also more affordable than Disney. They deliver the scooter to your disney resort and pick it up after you check out. Most of their scooters are new and perform well. If you have any issues, they are happy to resolve them by changing out the scooter. I highly recommend them!

Nicole W.
July 3, 2019

Thanks Buena Vista Scooter for the fabulous gift package from your Father's Day drawing! Just another reason we 💜💜💜💜 BVS!

Kelly McNally Morrison
June 13, 2019

Wonderful company. Pleasant, helpful, and courteous staff. This is definitely a service we will need in the future and Buena Vista is without a doubt THE company we will use!! Disney Company should be proud to have partnered with such a professional company with a strong focus on the customer!

Alex Saunders
April 23, 2019

In June 2018 we rented 3 scooters after a previous rental company messed up our reservation. I called Buena Vista 2 weeks before our trip and they were WONDERFUL!! We had 1 issue in the Magic Kingdom after hours due to a mechanical issue and we had a new scooter at our resort early the next morning. Cannot say enough good things about Buena Vista, their equipment and staff. We are going to Universal in January 2020 and just made another reservation for members of our party.

Janine S.
April 22, 2019

Easy rental. Scooter in great shape. Super easy return. Convenient location at Disney Boardwalk

Michelle Barger
April 17, 2019

Could thank you enough. Everything was delivered and described perfectly. Wonderful service and even better folks to work with.

Fran Sanstrom
April 9, 2019

Thank you for the unbelievable service and assistance during our stay. Came in for a medical convention and broke my foot a week prior. You guys and your service sure is a MUST. What a great service you provide!!!! FOREVER in your debt.

JJ Hoffer
April 8, 2019

Thank you, Buena Vista Mobility! Needing a scooter for a two night/one day stay at Disney World, I rented from Buena Vista after reading various reviews. The most influential review stated that BV had been servicing WDW for quite some time, were very dependable and knew what they were doing. The scooter was waiting for me on my arrival , as promised. I did not order the cheapest scooter but the next one up figuring my weight could possibly be a factor in draining the battery power. I don't know if that was the case or if it was the quality of the scooter and service upkeep, but my scooter charge lasted ALL day from 9 a.m. - 10:45 p.m. without additional charging! It stayed on the full charge the entire time! I did use the suggestion from other reviewers by taking the key out when waiting or stopped. My experience with BVM was fantastic! Thanks for helping to make my stay at WDW such a magical experience!

Anita M.
March 31, 2019

Wonderful services. Much needed for my folks, as we were at Disney for my sons band trip. They were bale to travel to all the locations around Disney for each portion of their playing. Never knew this service existed and absolutely glad we know now. Just wish Buena Vista had more locations around the country. We will use them for every trip. Thank you Shel.

Shelly Longmeyer
March 19, 2019

We called for a scooter at the last minute and they were able to rent one to us. Since we were staying at an RV resort, they couldn't deliver it to us so we drove to the warehouse to pick it up which was a short distance. The scooter broke down into several pieces so each piece was lightweight and fit into the back of our SUV very easily and it was easy to put back together to use it. We used it all day at the parks and although we were told the battery life was 6 hours, it lasted into the evening because we were able to charge it at times during the day while eating or resting.

Nay Tiri
March 15, 2019

Unbelievable customer service staff and more than prompt service. First time user FOREVER CUSTOMER.

Keith Allen Sutherland
March 4, 2019

Thank you for allowing me to feel a little less like a turtle. Was able to keep up with the grandkids, and even beat them a few times throughout the parks. Loyal customer for life!

Ron Townsend
February 27, 2019

Scooter was at Cabana Bay when we checked in. It was in good shape, and the battery lasted all day. I did plug in in the park, if I knew I was going to be sitting for a while, but the scooter charge never went under full. Pleasantly surprised, after reading mixed reviews.

Jane B.
February 13, 2019

Excellent place to rent from. Scooters are always in good shape ...and I've never had a problem... thinking about purchasing one from them. Staff is pleasant and easy to work with...i decided on one trip to pick it up while waiting for check in time for airbnb and the staff actually broke it down and loaded it into the car... really appreciated that.

Tami H.
February 1, 2019

Never though we would need these for our trip, nor did I ever think my wife would agree to it. She would definitely attest to this being a very SMART choice!!!! Thank you to the wonderful staff at Buena Vista Rentals for making it so much easier for us.

Delvin Arntell
January 19, 2019

Very easy process to rent. The scooter was waiting for me at the hotel upon arrival. It was in excellent condition. We had a question after hours and someone answered the phone and helped us out. Would rent from them again.

Jill Nathanson
January 16, 2019

Best decision of our whole trip!!!!!

Arnold Richey
January 8, 2019

Rented a scooter for Disney world. The scooter was waiting for me at check in, even though I rented it for the next 2 days. It was in excellent shape, looked brand new. The seat was comfortable and it operated with ease with my one good hand. The battery was full all day. Easy (for my SIL) to take apart and put it together for travel. If I had to say a con, the cane holder wasn't deep enough to be comfortable. Definitely will rent from them again.

Audrey H.
January 3, 2019

Top to bottom, this is the rental scooter place! From delivery to the Disney Resort and a relatively new Pride Victory10 scooter with awesome batteries to drop off...no issues!!

Scott G.
December 24, 2018

I rented a scooter for my mother in law for are vacation to universal studio. The company had great customer service, excellent prices on equipment, and friendly staff. Let's just say I paid a 3rd of the price by using Buena vista scooters compared to park rentals.

Jason Lauer
December 22, 2018

Awesome! My father traveled with us to Disneyworld and we rented from Buena Vista Scooter. His scooter was ready at bell services and we hit the parks as soon as the magical express dropped us off at our resort. The transaction was so easy and convenient. I then returned it at 11:45 pm 3 days later to the same place and that was that. The charge was great as it lasted us the whole day!! My dad is 5ft 7" and weights about 189lbs so the scooter kept its charge from 7 am to 11 pm each day. Here is one thing I must add: I wish these scooters or any by any means could not be pushed when the keys are off as there was 2 instances where 2 ladies tried to push them to take with them. I didn't get it. :( I wrapped my scarf around the steering handle to identify it when we were coming back from rides. Even then, 2 times I had to stop someone from thinking it was theirs( but they didn't even had a key) ughh so annoying. Not Buena vista fault at all, they were great and their scooter was clean and it almost new condition. I enjoyed their service and price was amazing!!

Rori M.
November 3, 2018

I rented three separate scooters (One for me, One for my daddy and one for my husband.) We stayed at Pop Century (Disney World resort) and all three was fully charged up and ready to be driven. They drove great and stayed charged for a long time. It was not necessary to charge them daily, but, we still did it just in case. We each rented them for 3 days ($120.28 total per scooter. This was with the accidental insurance added.) The next time I rent, Imma get the portable version and also add the shade option (that sun beaming down on you is no joke.) Check the website for all the additions before you call to know exactly what you need. This saved so much time... Was worth every penny.

Porsha W
September 19, 2018

Nothing more to say than fantastic company. I could care less about the equipment, to be honest. The way their customer service staff has been trained to speak to their customers, and the way their drivers speak...….everything was great. This is a company that I would recommend to buy fertilizer from, if they told me they sold it. Very highly recommend them, if you are in the need for scooter rentals in Orlando.

Allen Hirsch
August 29, 2018

Awesome! My father traveled with us to Disneyworld and we rented from Buena Vista Scooter. His scooter was ready at bell services and we hit the parks as soon as the magical express dropped us off at our resort. The transaction was so easy and convenient. I then returned it at 11:45 pm 3 days later to the same place and that was that. The charge was great as it lasted us the whole day!! My dad is 5ft 7" and weights about 189lbs so the scooter kept its charge from 7 am to 11 pm each day. Here is one thing I must add: I wish these scooters or any by any means could not be pushed when the keys are off as there was 2 instances where 2 ladies tried to push them to take with them. I didn't get it. :( I wrapped my scarf around the steering handle to identify it when we were coming back from rides. Even then, 2 times I had to stop someone from thinking it was theirs( but they didn't even had a key) ughh so annoying. Not Buena vista fault at all, they were great and their scooter was clean and it almost new condition. I enjoyed their service and price was amazing!!

Jen K.
August 8, 2018

You guys have an amazing team, from the reservation process, to getting the scooter, to dropping it off, everything was beyond top notch!!! We had an issue in teh park and had new scooter to us, IN THE PARKS, with-in 40 minutes.

Wilson Smith
July 22, 2018

Awesome place great customer service.

J Montanez
July 19, 2018

Appreciate you all helping us old timers get around. Never would have done this without them!

Winnie Sons
June 18, 2018

Very pleased. Almost new scooter. Battery lasted all day and never got below 80 percent for the three days we used it...and our daughter used it a lot. Pickup and return went smoothly. Would definitely rent from them again

Ray D.
June 13, 2018

Great service and reasonable price. Used one of their scooters for the week I vacationed at Disney. Had no problems with the company or the scooter. They had it waiting for me when I checked into the resort and picked it up when I left. I needed another day on the rental so I called the office and there was not one problem had. I will definitely use them the next time I'm in need.

John M.
June 7, 2018

Wife MADE us get these. I was too proud to admit. We needed them and they were fantastic.

Robert Downs
April 21, 2018

Great service. Thank you Buena Vista Scooter Rentals for this amazing addition to our trip. Never would have been able to get my husband around the parks without it.

Mary J. Ansford
April 20, 2018

Thank you for your help with our trip!!!

Thadias
March 21, 2018

Dropped off before we got to the hotel. Concierge showed us where to pick it up and we had it with us the entire trip. Charged up every night, and the battery lasted throughout the parks daily. The person we spoke to on the phone recommended charging the scooter, in teh parks, when we weren't using it. However, I truly feel this was a precautionary measure, which we very much appreciate, because it lasted about 12-14 hours every day without intermittent charging...….YES, I did admit to not following the instructions! Love BV Rentals

Pete. W
January 28, 2018

One scooter, for us to share. Next time we're getting two!! Was easy to use and an even easier reservation and pickup and drop off process. Job Well done.

Peter Francis and Elenore
January 16, 2018

Love this service!!!

Andrea
January 16, 2018

Thank you for helping out trip be as special as it was.

AJ Winters
December 10, 2017

Thank you for having our scooter there at our hotel. We could not have made this vacation without it. Helped us so very much! Thank you to Tim who take care of us whenever we needed something. We had an issue, in the parks and he gave us his personal cell phone number in case we had any more issues. We were good the rest of the trip but, when we called back we found out Tim was the General Manager of the company. Now THAT is what I call customer service. You'd think the GM of a company of that size (and I say that because throughout our stay we saw at least 300 different scooter from their company) would not bother with customer interaction, but this guy did and the fact that we didn't know until we called to commend him and was told by the staff who he was.....That is how you treat your customers from the top to the bottom and this proves it.

Peter Doyle
December 8, 2017

The scooter rental made all the difference in the world to help my mother around Disney. Delivery of the rental to our hotel went smoothly and the rental was easy to arrange. Thank you!!!

Brett C.
December 5, 2017

My husband rented two of these little thingys for our tip. A little hesitant on my part, but WOW!!! These things were absolutely a God send. Thank you to Buena Vista Rentals. My husband wouldn't stop gushing about how great and easy this company was throughout the whole deal. AND, my husband is a Chicago cop and doesn't really "gush" about anything. Thank you for the great addition to our trip. Definitely using this service when we come back next Thanksgiving!!

Regina A. Anderson-Holmes
November 15, 2017

Wonderful experience with this company. Just the kindest people to work with over the phone, the electric scooter was delivered to our hotel before we even got there, so it was waiting for us at the bell hop stand. Easy to drive, battery life was enough and everything, all around, was just so nice and convenient. Thank you to Buena Vista Scooters.

Joy Kott
October 24, 2017

I rented an ECV for a two week stay in WDW. I had mechanical problems in the park. I called and reported the problem and told them where I was in the park. They advised me it would be an hour until a replacement unit could be delivered. In 45 minutes Matthew from Buena Vista Scooters was calling me to tell me where to find him. Excellent service from Marcie in the office and Matthew on the delivery. I didn't miss a moment of park time as I was exiting a ride when I received the call. Absolutely use this company.

Ruth G.
October 17, 2017

I just wanted to give a big heartfelt thank you to your company and the service you provide. My wife has had two neck surgeries and one back surgery, we love coming to Disney World but could not do it without the use of a scooter. We were just there at Wilderness Lodge over the past weekend. When we checked in, there was no scooter waiting for us. Upon further investigation I realized that instead of making the reservation for October 13th thru 16th, I had accidentally made it for September 13th through 16th so we did not have a reservation. Keith was extremely accommodating and helpful, realized the mistake that I made, and had a scooter at the resort for us within 3 hours. With such short notice and on a weekend as well I was amazed we were able to get anything at all from you. You made what could have been a disastrous weekend into a fantastic family adventure. Again, thank you for what you do, and realize that you have made customers for life.

Steve Radike
October 4, 2017

Buena Vista Scooter rentals are the best. Right at your resort!! Can't get any better then this.

Bobbie Bobowski
August 27, 2017

We rented this scooter during our entire vacation at disneyworld. The scooter was at our resort when we arrived and was fully charged and ready for use. The reservation process online was super easy and quick. We even had an issue with the scooter not keeping it's charge at Magic Kingdom but we called the number on the front of the machine and they had a new scooter to the park within the hour! We continued on with our day as though nothing happened! It was great. We will definitely be using them again and recommending them to everyone!!

Amelia Vanorde
August 21, 2017

Thank you Buena Vista Rental Company. Scooters were at our hotel when we arrived and helped us all week. If we can afford to come back we will be calling y'all again.

Donald Sutherling
August 9, 2017

Thank you for the very accommodating and quick service. Scooter and stroller were waiting for us at our hotel when we arrived to Disney. Instructions were easy to read and the electric cart was very easy to operate. Next time we're going to do without the wheel chair and get two scooters. Your customer service representatives were wonderful to do business with over the telephone. ThankS.

J. Daisey Jorgens
July 26, 2017

Very much appreciate the service you all provide. Never thought I would need of these little things.....Until we walked the first day in the parks. Lifesaver. Thank you for the quick delivery and friendly service staff. Thank you much!

Randy Charlton
July 19, 2017

You all are so very kind with a fantastic idea of helping us older folk. Scooter was a big hit with the grandkids, as it allowed us to keep up with them and them to not have to stop for us to rest. Thank you Buena Vista Scooter Rentals

Donita West
July 10, 2017

I've got a bone to pick with you all. First off, the service was fantastic and was very easy to operate. The bone I have to pick is with the driver that did a replacement for us (Replacement was done because I was a bonehead and forgot to charge it the night before, which in itself was gracious of you all to do). The driver was absolutely perfect. Customer service was outstanding, very polite, and very accommodating as we were inside Magic Kingdom. I think he was a bit too perfect, because my wife wouldn't stop yapping about the guy the rest of the day. So maybe its not a bone to pick......Maybe its warning to the driver, watch out for my wife. She's got the eye for you and she is a bit of a firecracker. Well, after all, maybe this is a call to the driver for help. I can't handle this woman, I'm too old and she's too much! Best of luck Buena Vista Scooter Driver. Enough of that. You guys are fantastic!

Wm. Langford
June 29, 2017

Dear Mr. Tim, Just wanted you to know that my recent trip to Disney World was a great experience for my wife and my two grand children (ages 11 &7). Your company had my scooter replaced in less than 30 minutes when my original scooter stopped working. I know and understand that mechanical things break from time to time, but your company did and outstanding job in taking care of me when I had this problem. The gentleman (I wish I had caught his name) who brought me the new scooter was very polite and would not accept a tip from me. He said "You and your family just have a great vacation", and we did, thanks in most part to your company and it's attitude towards your customers. Again, thanks for understanding your customers and respecting them by giving excellent support to them when S**T happens. All my best, and for sure a repeat customer when I visit Disney World next year. I will pass my experience along to anyone I run across that is going to Disney World. Again thanks and all my best, James Hicks (71 years old in October 2017)

James Hicks
June 9, 2017

Prefect accommodations. Scooter was there when we arrived, lasted as long as needed, and was so convenient to be able to pick up and drop off with the bell services folks. Thank you Buena.

Reid W.
June 7, 2017

Scooter was a lifesaver. Thank you all for the much needed help.

John Gleason
June 5, 2017

What a really great service you all provide. Thank you all very much!

Ruth
June 4, 2017

You all helped my wife and myself so much this past weekend. We rented one unit and shared throughout our park hopping. We were able to switch back and forth throughout the day and it worked beautifully. Next trip we might need to bite the bullet and rent two, but one worked out well this time around. Very much appreciated.

Donald Feathering
June 1, 2017

Thank you Buena Vista!

Joan Deavers
June 1, 2017

Let me start by saying I don't look at inconveniences and use that to judge a company. I look at how they handle the inconvenience, and THAT is how I judge them. Yes, I would have liked to be "issue" free during my vacation, but we did run into a little trouble with our scooter. It was the way that your absolutely fantastic employees handled the situation that will bring me back to rent with your company. CLASS ACT. I don't find it necessary to go into detail about our troubles but I want everyone to know that customer service is a main priority for this company. They handled our situation in a timely manner, apologized profusely for the issues, and got us on our way. I also hope the upper management and owners read this as well, because who ever pushes to maintain your customer services practices should be given an award. Fantastic job. Extremely satisfied renter!!!!!

Raymond Corsotto
June 1, 2017

Thank you so much, Jamie, for your prompt and kind assistance! Have a great start of your week.

Allesandro Ueno
June 1, 2017

I rented a scooter from you from May 8-19. I just wanted to thank you for providing me with the freedom to enjoy the parks and resort areas as i am no longer able to walk more than a short distance. The scooter worked great and the battery charge never dropped below full even with a long day in the park or at Disney Springs. I charge each night and had no issues with the scooters. I look forward to using your scooters again in the future. Thanks Again.

Pam Warpenburg
May 26, 2017

Wonderful experience with this company - Scooter was ready and waiting at Bell services and lasted a whole day without having to charge it, very convenient and easy to use!

Missy Watkins-Allen
May 25, 2017

I try send as many as I can your way! By far one of the best companies ive dealt with in customer service. Used 3 times and once had one dropped off in less than hour!! Bravo!!

Douglas Parker
May 25, 2017

BUENA VISTA SCOOTER MAKES IT POSSIBLE AND ENJOYABLE FOR ME TO VISIT WDW .I HAVE RENTED FOR MY PAST 5 TRIPS.I SIMPLY ORDER AHEAD AND IT'S THERE WHEN I ARRIVE.I CAN GO ANYWHERE ON IT .THEY SERVICE YOU RIGHT AWAY IF YOU HAVE A PROBLEM. I HAVE TRIED TO CONVINCE GREAT WOLF LODGE TO DO THIS RENTAL DEAL.I CAN'T GO THERE BECAUSE I CAN'T DO THE WALKING . THANK YOU BVSR FOR MAKING DISNEYWORLD POSSIBLE FOR ME.WITH A 1-10 RATING YOU ARE DEFINITELY A 10+

Pat Canavan
May 25, 2017

If you are planning a trip to Orlando, Disney World, please check this company out. Scooter delivered to the Disney Hotel, instructions provided , easy to operate. Transportation from hotel and parks all bus drivers were courteous and helpful. The scooter needed to be replaced called and another scooter was provided Alomar

Sally Wiglesworth
May 25, 2017

Always use Buena Vista scooters. Have rented from the Boardwalk facility and have had them delivered to my WDW hotel. Love having my scooter ready and waiting when I checkin. Never an issue plus friendly, helpful employees. Thanks for being there!

Carolyn Somers
May 24, 2017

Have rented multiple times with Buena Vista Scooters, both from their Boardwalk Resort location and through the main office for Resort delivery for my Resort stays. They are my go to company for scooter rentals. Always friendly employees. And fast service. Only had issues with a scooter one time and they quickly replaced it for me. Try them. You won't be disappointed!

Jackie Keatts
May 24, 2017

We have rented scooters from Buena Vista scooters several times and they have made our trip to WDW even more magical! Once my scooter decided to throw a temper tantrum in Animal Kingdom, and they promptly picked up the scooter and replaced it with another all within the time period of our lunch! We've booked with them already for our next trip! They are the best!

Laura Gainsborg
May 24, 2017

I try send as many as I can your way! By far one of the best companies ive dealt with in customer service. Used 3 times and once had one dropped off in less than hour!! Bravo!!

Douglas Parker
May 24, 2017

I recently rented a scooter for my sister's use during our WDW stay. The whole rental experience, from booking over the phone to the pick up/drop off at our resort was outstanding! We had an issue with the scooter seat while in EPCOT one day. I called and received amazing customer service! One of your super friendly employees met us inside EPCOT at a location that was convenient to us and switched out the scooter no problem, with minimal impact on our park day! I will definitely be renting from you again and will recommend your company to anyone in need of a scooter rental. Thank you!

T. Barlow
May 24, 2017

Right before my trip to Walt Disney World I found out I had a stress fracture in my foot and would need to be off of it as much as possible. My podiatrist suggested renting a scooter. So I called Disney and they referred me to BV. They set me up right away for a very reasonable price. The customer service was excellent. The scooter was waiting and charged upon my arrival! I did great getting around the parks(Magic Kingdom, Epcot, and Animal Kingdom). There was scooter parking in the parks and some rides slowed you to take the scooter through the line right up to the ride itself. It held a charge all day with a lot of use. It made it so I could still enjoy my vacation! I could not be happier. Thank you!!

Stephanie Griffith
May 23, 2017

Until I bought my scooter from you I would only rent from you.. Top notch company with employees who are very kind and always professional. I will recommend BVSR to any one looking for scooter rentals.

Tammy Sweet
May 22, 2017

Right before my trip to Walt Disney World I found out I had a stress fracture in my foot and would need to be off of it as much as possible. My podiatrist suggested renting a scooter. So I called Disney and they referred me to BV. They set me up right away for a very reasonable price. The customer service was excellent. The scooter was waiting and charged upon my arrival! I did great getting around the parks(Magic Kingdom, Epcot, and Animal Kingdom). There was scooter parking in the parks and some rides slowed you to take the scooter through the line right up to the ride itself. It held a charge all day with a lot of use. It made it so I could still enjoy my vacation! I could not be happier. Thank you!! �

Stephanie Griffith
May 16, 2017

I recently rented a scooter for my sister's use during our WDW stay. The whole rental experience, from booking over the phone to the pick up/drop off at our resort was outstanding! We had an issue with the scooter seat while in EPCOT one day. I called and received amazing customer service! One of your super friendly employees met us inside EPCOT at a location that was convenient to us and switched out the scooter no problem, with minimal impact on our park day! I will definitely be renting from you again and will recommend your company to anyone in need of a scooter rental. Thank you!

T. Barlow
May 11, 2017

Just wanted to thank Buena Vista Company for the making my trip to Disney possible. I was able to keep up with family and grandkids with the scooter. I would highly recommend your company to anyone with back, knee or leg problems. Your staff was wonderful and helpful as they brought a me another scooter to Epcot and included Poncho's as the forecast predicted rain. All Disney staff accomadating and the Bus service and drivers were helpful. Sincerely Sally Wiglesworth, Lexington, KY 40505. By the way I was stopped at the park and people took photos on their phone to call to schedule scooter.

Sally Wiglesworth
May 10, 2017

Would like to thank you all for your wonderful assistance. My Grandfather, who happens to be our amazing patriarch, came with us to Disney for the week. This is the man who has kept our family together and shows nothing but love for family. He would NOT have been able to join the rest of us (35) for our family reunion trip if it wasn't for your services. You guys were absolutely great from the initial reservation all the way through to the pick up at then end. Not sure if he will be able to make it again with us, but if (god for bid) any of the rest of us need a scooter Buena Vista will be the place we call. Such great reliable assistance.

Christi Camino
April 25, 2017

We truly appreciate your service. This was a much needed piece that made our vacation complete. Not one thing to complain about. Scooter was at the hotel when we arrived, lasted most of the day, got on all the provided transportation, and even looked good. Thanks for helping us keep up with the grandkids.

Benjamin H.
April 13, 2017

My son-in-law rented scooters for my husband and I and they were fantastic. Never really thought we would need it but it helped us so much during our stay. He said you all had top notch customer service agents on the phone and I can attest to the equipment. Thank you all so very much!

Diane Feltano
April 7, 2017

We are coming back down to Florida in May and just booked our scooter. We rented back in December, by default, and couldn't have been happier. We originally booked from one of your competitors and wished we hadn't. We flew into Florida December 22nd and as soon as we landed had a voicemail from that "establishment". They said that they had overbooked and would not have a scooter for us at the hotel. We were beyond floored. My wife uses a scooter ALL THE TIME. We didn't want to travel with hers because it just takes a lot so we rented. Buena Vista was a name we had seen before so we called. Unfortunately you all told us you were booked up. However, I mentioned our situation to the gentlemen on the phone (Tim, I believe) and he put me on hold for a few minutes. When he came back he said he would help us. He explained that they usually hold a few scooters backs for replacements and typically do not rent these out, but would make an exception. The unit was at our hotel when arrived from the airport. We literally landed, got the message from the JOKE company, called Buena Vista, and got to the hotel all with-in two hours and the scooter was there. You guys know and show what customer service is all about. Thank You!

Warner Riggs
March 20, 2017

Fantastic service. We just loved everything about the way our rental was handled. Couldn't have been more pleased with your services and especially your employees, super easy to talk to and very helpful when trying to decide on what to rent. No wonder your a Disney endorsed company.

Donald David
March 9, 2017

Hello, I just wanted to let you know that I think your company and service are wonderful! It was our first experience needing a scooter and you saved our trip! Thank you for excellent service. Best,

Chryste Madsen
February 21, 2017

Dreams by Design Travel is proud to recommend Buena Vista Scooter Rentals / Buena Vista Stroller Rentals for all of your assistance needs while vacationing in Central Florida! Did you know they also rent strollers? They make it easy to get around no matter what your needs are! They're also a preferred provider with Disney so they can deliver and pick up right at your resort! On a recent trip to The Walt Disney World Resort, we couldn't help but notice how popular they are with Disney guests!

Dreams By Design Travel
February 15, 2017

Thanks you for your impeccable service. You always treat us right and are just an amazing operation.

Carol
February 9, 2017

Thank you for helping my parents enjoy our trip with the grandkids. There is NO WAY this trip would have been possible, with them, if we didn't have the opportunity to rent scooters. We live in Michigan and with my folks being in their 80's this was probably the one and only time they will enjoy the magic of Disney with my kids. It was absolutely a god-send to be able to have them follow the kids all over the park and experience the magic in the kids faces for the four days we sent at the parks. Thank you so much for helping make it happen!!

Tiffany Johnson
January 3, 2017

Great Job to you all. Customer service was pleasant to talk to, Scooter was waiting at our resort, and it lasted the whole damn day. Much appreciated.

Bill Servison
January 3, 2017

We love your service. Scooters are reliable and help us during our trip.

Albert Kufferman
January 1, 2017

We have used Buena Vista Rentals for the past 5 or 6 seasons. Typically we have our kids and grandkids with us for the Christmas holiday, where we always stay at the Camp Ground @ Fort Wilderness. This year, as our kids decided to celebrate at home in Wisconsin, it was just the wife and I. We stay at Contemporary and had the convenience of the monorail. Always used the busses to get around, which was always very accessible to the scooters. The monorail system is no different. VERY Convenient. We've had a couple issues, in the past, with scooters but These guys were there in no time to either help us trouble shoot the issue or bring us a new unit. It's all about how a company trains its staff to handle ANY situation. These guys got it right. Once a Buena Vista Renter ALWAYS a Buena Vista Renter.

Thomas J. Kittering
December 31, 2016

I love you guys. You're so friendly on the phone and the scooter is waiting for us at our hotel. We were repeat renters of another local scooter company, but they were not selected by Disney as a preferred vendor. We have tried all preferred vendors since and truly like Buena Vista the best. Thank you for the service.

Teresa Smythe
December 27, 2016

I must say...... We had an issue with your equipment. Battery died after about 4 hours which, as one could imagine, had me livid during our trip. We pay a lot of money for the trip so to have an issue is unsettling. HOWEVER, the way the situation was handled was a true class act. Receptionist apologized profusely and assured us we would have a unit brought to us, with-in the hour, in the park. Sure enough (and I timed it) 37 minutes later we had a driver find us in the food court on Main street in The Magic Kingdom with a replacement scooter. This one lasted well beyond the guaranteed time. You guys saved a customer. Really, really great service. Thank you! He too apologized over and over again

William Mann
December 22, 2016

THANK YOU! We just arrived, and just called you all because we had a HORRIBLE experience with a competitor of yours, APPLE (I'll say it). They are a complete bust of a company. We booked with them 4 months ago, because we heard Christmas time was busy. They had the nerve to leave a voicemail on our phone, WHEN WE WERE TRAVELING TO FLORIDA, saying they would NOT have a scooter for us, because they over booked their reservations. Absolutely AWFUL customer service. We need this scooter, which is why we reserved so far in advance. I am still baffled that a company would do this. Buena Vista you saved us. Thank you for helping SAVE our tip. I hope people truly read these so they will go with you and not get SCREWED like we almost did!

S. Higgins
December 20, 2016

You all just gave us a discount because we told you of a serious inconvenience we just experienced with a competitor of yours. Who does that?? Won't make that mistake again, you guys are unbelievable professional, gracious, and very pleasant to work with. Thanks so much!!

Samuel B.
December 20, 2016

Thank you. You all are great. We just arrived and called you all and you had a scooter here with-in 2 hours. Sorry to say we didn't originally rent from you. We booked elsewhere but they called us just today and said they overbooked their rentals. I won't get into it too much because you all don't deserve to hear it and we have already called and made Disney aware that they are endorsing a company that does this to their guests. 3 other parties had the same thing with the same company. You all gave a discount too. Absolutely great customer service! Thanks guys.

Jim Walters
December 14, 2016

Thank you so much! Such a treat to be able to keep up with the grandkids. So very thankful for your services.

Florence
December 1, 2016

Fantastic service. Friendly phone staff and efficient delivery services. Definitely will use this company again. My parent were very satisfied, even though they fought the idea initially.

Alicia K.
September 14, 2016

Thank you for the good service.

Jay H.
September 10, 2016

Thanks Keith for all of your help today in booking my scooter rental for my next trip to Orlando. Very nice and very helpful.

Carolyn Rockwell McDonald
August 24, 2016

I prefer, as does my wife, to walk the parks. NOT so easy now that we're inching our way to 75. We appreciate the assistance you all provided us. It goes without saying that these scooters are a necessity and you guys mastered the business.

Charles Wynn
August 8, 2016

Just back from WDW and very good service. The first scooter was a lemon, and had to push it on the bus, and back to my room, but was promptly replaced and loved the rest of the week. I had a red one and it was fast. Would rent again in a heartbeat and recommend your company to anyone looking to save some money in Orlando... P.S. I did not exceed the speed limit at any time and reports to the contrary are to be ignored....

Doris Longwell
August 4, 2016

What a perfect service. You all really went above and beyond to make our trip so nice. Scooter was waiting at the check in, lasted a good portion of the day and was easily maneuverable around the parks and all the people. Thank you for your great service!

Rodney W.
August 3, 2016

We wanted to take a moment and share our experience with Buena Vista Scooters. We're old.......ish, and have found, over the years, it gets less and less realistic for our us to think we can walk these parks for our entire stay. We have rented two times and both were satisfied by Buena Vista Scooter Rentals. First time we rented two scooters for a total of 7 days. Each scooter lasted for as long as we needed each day and were able to re-charge in the room overnight (it was a tight squeeze at Art of Animation, but they fit). The very last day we experienced an issue with one of them and were frantic on how to take care of the situation. We called Buena Vista (which you can find the number everywhere on the equipment as well as the literature they send with the rental), and their customer service rep was very polite and helpful, so helpful that she was able to trouble shoot the problem over the phone and we were on our way not even 4 minutes after calling. I was the numb skull with that issue. 2 rental we got 2 scooter for 5 days, and we actually had an issue with one on the first day. I must admit we both were a little frustrated after only using the scooter for a few hours in the parks. However, again we called and the customer service gal on the line never once questioned anything. She tried to trouble shoot over the phone and when that didn't work she put me on hold for about 2 minutes and when she got back online she told me that a driver would be to me, IN THE PARK, with-in 30 minutes. We received a phone call from the driver maybe 15 minutes later and he was to us 10 minutes after that. I know that I have shared an experience that put us out a little bit during our vacation but the way it was handled by everyone, the customer service center, as well as the kind driver made it well worth it. Customer service is all about how you handle the tough situations. Our issue wasn't exactly tough but it was a lot less annoying because Buena Vista Scooters knew exactly what they were doing from start to finish. We are lifetime renters and appreciate what and how you provide your services. Thank you from a couple of geezers!!

R.T. Edwards
July 16, 2016

Just wanted to say "Thank you" for providing such a quality chair at a reasonable price. Was asked couple times throughout our trip about the chair and how much it payed to rent. Mostly by people that were given cheap scooters that couldn't hold a charge. I was able to use mine all day and was still showing full battery at the end of the day. I highly recommend Buena Vista Scooters to anyone....Thank you once again!!

Douglas Parker
July 12, 2016

I didn't use the scooter in the park, as I was at Coronado Springs for a convention, but it was amazing. I strictly used it to get from my room, to the convention area, to the restaurant, and then the outdoor lounge area at the end of the day. Lasted all day and was absolutely perfect for me, as I had a broken foot. Service was top notch!

Franklin Simmons
July 7, 2016

Such a fantastic job Buena Vista. The only negative thing I could say about this company is that they do not have a location in New York. Something you all might want to think about.

Arthur Mananetti
July 5, 2016

Excellent customer service. I was left stranded in Orlando without a scooter and this company stepped up and delivered outstanding service. Thank you so much

Lauri N.
July 5, 2016

So nice people to talk to. My scooter worked for me the whole trip. Was easy and right at my hotel.,

Betsy J. Hiller
June 10, 2016

Rented for my wife, when she was pregnant and then this time for my folks. Both really good experiences. Scooters lasted a good portion of the days, both times, and really helped us get through the parks each day. Thanks to you all.

A.K. Thomas
June 4, 2016

Quick drop off! Seemless reservation process. Quality scooters. Will definitely do it again!

Frank S.
May 22, 2016

First, I want to say that I'm not sure where the phone numbers on this YELP listing are coming from, as the phone numbers are 866-484-4797 and 407-938-0349. AND, the company is more precisely identified as: Buena Vista Scooter Rentals. We reserved a Jazzy powerchair through Buena Vista for our 6 night stay at one of the Disney resort properties. We had a very early flight, arriving at our hotel at 9am - the powerchair was already there, waiting for us. For 7 fun-filled very long days, days that lasted usually always until 11 pm every night, the battery on the powerchair remained strong! Never once did we have a problem with the battery! We did have an issue, not with the chair itself, but with an employee on one of the rides - at Disney, you get on a ride, then the ride employee moves your assistive device to the place where you'll be exiting the ride so that it's there when you get off. This time, and only this time - we rode a zillion rides and this is the only time it happened - the operator flipped a switch that rendered the wheelchair immovable. Of course, we didn't know that - we got off the ride and into the wheelchair, and it didn't move! Panic ensued as you can imagine, because this meant that we could go nowhere. We weren't familiar with the switches that we later found out had been switched - at the time we thought, oh no, the wheelchair is busted!!!, now what???? We called Buena Vista and a wonderful man, gosh how I wish we remembered his name, immediately summoned the cavalry and got a new powerchair ordered and said it would be delivered to our precise location at the Aladdin Magic Carpet Ride within the hour. Bam, that's service, direct to our precise location, not at the front gate of the park, NO, direct to where we were - a very important and necessary service when you have a customer, us, one of whom cannot walk unassisted, who depends 100% upon their assistive device to be mobile. We were so grateful for the excellent service. But then, things got even better - the gentleman said, "Ok, before I let you go, let's do some trouble shooting." Holy cow, within just a few moments, he had diagnosed the problem - like I earlier said, we were unaware of these yellow switches that are located under the seat, that switch the chair into drive or neutral - even though the ride operator was aware of them, haha, clearly! The rep on the phone directed us to find them, we flipped the switch from neutral to drive and we were all set, emergency diffused, no problem at all! And it was all do to an over zealous Disney ride employee who as it turned out was actually more familiar with our chair than we were, lol! When it was time to leave the resort, we didn't even have to leave the chair at the concierge, we just left it outside our room, and it was picked up there directly by Buena Vista (or, maybe the Disney people brought it to the front desk, I don't know - the Caribbean Beach Resort is ridiculously huge, you have to take a shuttle to the front desk, seriously.......). We can't thank Buena Vista enough for their outstanding customer service and their excellent equipment. The price was also great - $40 per day for the outstanding Jazzy powerchair, no deposit, and we weren't charged until after we actually began using the chair, not weeks before when we reserved it.

Mary Catherine M.
May 18, 2016

Buena Vista Scooter Rentals is the best. We will not rent anywhere else. Great customer service, decent equipment and reliable.

John Henderson
May 14, 2016

Seriously the best EVC rental company. I am a Travel Consultant and deal with these company's often, on Tuesday I ordered a EVC from another company and on Wednesday the EVC never arrived...So I quickly called Buena Vista Scooter Rentals and they set up delivery right away for first thing Thursday morning! Wonderful Scooter turned perfectly and did not look old or worn at all! Thank you Buena Vista Scooter! I will be recommending you to all my guests from now on!

Bethany Kobyleski Gisseler
April 4, 2016

I am SOOO impressed with these guys! Their staff is professional and courteous, scooters reasonably priced, and I chose them because their scooters looked better maintained than other vendors! I was right! I rented one for several days to go to Disney, and they dropped it off when they said and made it so easy. The scooter worked and looked great, and when the battery died they had someone out the same day with a freshly charged replacement! On top of that I found out the hotel staff had forgotten to plug it in and charge it at night like I had asked. So Buena Vista was technically not even responsible, but they actually CARE about their clients and sent a new one out promptly! Who does that today? With no attitude, except to be concerned and responsive! They made it possible for me to go places that would normally be beyond my physical limitations, and it made our whole vacation! These are the ONLY guys I will rent from in future! Thank you Buena Vista! You are awesome!!!!

Lauree R.
March 15, 2016

Thanks Buena Vista. You helped to make our trip special. Great people, great equipment. Would recommend this company to anyone.

Timothy K.D.
January 7, 2016

So far getting 5 star service on our scooter rental for trip end of January 2016. Very personable over the phone. Easy to set everything up. Helpful I answering questions. Will add more after our trip.

Joann H.
December 22, 2015

Thank you Buena Vista. I wish I didn't have to say this but your company, literally, saved our vacation! We reserved with another Disney preferred company, like 6 months ago. We not so much as stepped foot off the airplane in Orlando when we noticed a voice mail on our cell phone, from the company we were supposed to be receiving a scooter from, saying they did not have any scooters to rent and we would not have one at our hotel. First off, I asked to speak to the owner at which time I was told the owner does not live in Florida and does not deal with customers. WHAT?!?!? I then asked how could they not have a scooter for us if we reserved 6 months ago........."Because we overbooked our rentals". HOW IN THE H*LL is this company "preferred"??? Anyway you guys were able to have one to the hotel that evening for us and EVEN GAVE US A DISCOUNT for our troubles. CLASS ACT!!! I will always rent from you, I will always refer people to you,and will be writing Disney a letter about how great Buena Vista is and how horribly unprofessional and irresponsible the other company is. Disney should NOT EVER refer this company to any of their guests. Thank you all!!

Toni Elder
November 6, 2015

Called BVS early on a Tuesday morning after a scooter from another company (apple scooter) left us stranded at Disney Springs in the middle of the night with no one to call for help. Needless to say we were livid and ready to return that faulty scooter asap. We called Buena vista scooter at 8am the next morning and spoke to Tim, who took care of us immediately and even apologized for the other companies horrible service. We even got a 10%discount for our awful experience with that other company. BVS service is awesome our scooter arrived at our resort one hour and a half later. AMAZING!!! Great scooter in immaculate condition. They are super reliable, friendly and considerate, so we booked our scooter for our next trip with them already. Thanks Buena vista scooter and Thank you Tim for great service.

Ellie B.
September 24, 2015

I want to thank Buena Vista Scooter for delivering a replacement scooter so quickly! We have rented from your company for several years and will continue because your service is #1! Thank you again! Evelyn Cavanaugh

Carrie Reiser
August 5, 2015

Big thanks to buena vista scooter rentals for getting me through the week after my acl surgery. Thanks Tim!!

Rob Zimmerman
July 8, 2015

I have always had a positive experience with Buena Vista Scooter. I have used them for the passed six years. Keep up the great work!

Tom Koval
April 2, 2015

I have to say you are a pretty awesome place, most scooter rental places don''t rent power chairs unless you use one at home, you do I love that. I am 32 with a bad knee I cant WALK LONG DISTANCES ANY MORE. The lady that answered the phone was extremely helpful, but she helped me I have autism and I talk a lot she was nice about me talking a lot. I am thankful for that, you guys are awesome keep up the good work. Hope the power chair is as good as your service, hav not rented yet.

Fred Allen
February 13, 2015

Thank you, Buena Vista, for the absolutely fabulous job. Each and every time we come you help to make our trip that much better. We wish you all the absolute best......See you in JUNE!!!!!

Joan James
February 2, 2015

I rented a wheel chair for my mother in law and the service was VERY VERY good. Typically I'm not easy to impress, but your phone staff,who I spoke with on several occassions because our resort location kept changing, were just the most friendly people to speak with on the phone. Everyting was delivered, as promised, and was a HUGE help to our trip. BUENA VISTA IS MUCH RECOMMENDED TO ANYONE SCOUTING THE LOCAL COMPANIES.

Peter Xander
January 27, 2015

I want to take this opportunity to thank you so much for the scooter you provided me in DisneyWorld for the past few days. It was a life changer for me and allowed me to participate with my grandchildren and children without any stress or problems. The scooter gave me the freedom to explore the parks with them and to keep up with their crazy schedules. Again, thank you so much. Please know how appreciative I am. Best wishes, Ann Landau Bruce Landau (he didn't have to worry about me!)

Ann Landau
December 23, 2014

I want to thank you very much for the wheelchair we had at the Clarion hotel. This was perfect for my mother and she spent very good vacations in Florida. I wish you all a Merry Christmas and a Happy New Year 2015.

H lene Pietrzynski
December 22, 2014

Only scooter rental place I trust when in Disney World !! Brendan has always been great & customer service is second to none!!!

Dawn M Serio
November 1, 2014

LIFE SAVER!!!! These scooter were so great. Lasted the day, got on all the transportation and , more importantly, were waiting for us when we arrived. Not one time were we put out by these, and your service is spectacular. Great, friendly workers, and so efficient. Job Well Done!!! RETURN RENTER FOR SURE!!!

Gerald and Josephine Reganowitz
September 26, 2014

We appreciate your service. Very much needed by my wife and I and such a big relief not having to push our knees. Thank You!!

Don David
September 23, 2014

I want to thank the folks over at Buena Vista Scooter Rentals / Buena Vista Stroller Rentals for the scooter this week. I'm still recovering from surgery, and didn't want to miss out on our trip with family and friends. After being stubborn and attempting to walk the park, I finally called them at 5:30pm. They were very helpful, and told me the scooter would be delivered by 7am. It was delivered before we even returned to the resort a few hours later! The battery even lasted a full day without needed a recharge. (We took my grandmother a few years ago, and rented from another company. The battery would only last until dinner before needing a charge.) Hopefully this will be the only time I need to rent a scooter, but in the event I do Buena Vista Scooter Rentals is my only choice.

KingdomPix by Drew Green Photography
September 13, 2014

Thank you so much for the, absolutely, vacation saving scooter. Never would have managed without it. Such a fantastic service you all provide. We appreciate you making our vacation special.

Joan Janison
August 19, 2014

Always had good service with them

Carol Briggs
May 23, 2014

Mary Beth Dolano, Thank you Buena Vista. Thank you so much!! What a great service you provide. Could not have lasted the entire vacation without your fantastic scooter. GREAT customer service, GREAT reliable equipment!! You will be referred to all of our friends and family that visit the area. Thank You!

Joe Ramsey
April 11, 2014

I just wanted to thank all of you again, especially Robert, for fixing my wife's ECV today. She used it all afternoon and evening and it worked great. Y'all went beyond most to assist a vacationer to your wonderful area when you had NO obligation to do so. Thanks again!

Richard Huser
April 10, 2014

We rented a scooter from Buena Vista Scooters for my mom during our most recent five day trip to Disney. It was delivered to our hotel and ready for us when we arrived. It worked wonderfully. Very easy for her to drive, and made the trip quite enjoyable for all of us. Thank you!

Deb Whitewood
April 10, 2014

My husband & I have used Buena Vista before when visiting Disney, both of us needing scooters for mobility. This trip yesterday 4/1/14, we had scooters delivered to our Disney hotel which was done perfectly on time. We spent the afternoon at Epcot with our scooters, which we never had any issue with prior to this, when they both gave out on our way to the bus for the hotel. Having an issue walking, it was necessary to put my unit in neutral in order to get it back to the hotel. After going berserk on the young man answering the phone, he not only was extremely polite but accommodating and replacing both scooters before we arrived back at the hotel. I will not only always use this company but recommend it to anyone who needs their type of services. That behavior is what makes a company successful, BRAVO, Buena Vista Companies!

Suxanne Rapisardi
March 17, 2014

We were very pleased with our scooters and the quick service I received when the battery died in the middle of Safari Land. I would recommend you to anyone I know needing scooters in Disney etc.

Annette Sites
March 11, 2014

We have rented from you 2 times and I love my electric scooters. Had a small problem with charging unit but you got me a replacement within 40 mins that was great. Your people are very nice and easy to talk to solving problems fast so I could enjoy my trip. Thank you and will use you next time I'm there also!

Raymond Casto
February 22, 2014

I just wanted to tell you that the scooter I rented this last week at the Polynesian Resort in Walt Disney World, was the nicest scooter I have ever driven. I have bad arthritis and the handle controls were easy to the touch, to press. This made an exceptional difference in driving the ECV. I would use your services and this brand of scooter again. It was so nice to be able to have this scooter at the resort upon my arrival and leave it there when I left. Great job!

Margaret Loughlin
November 24, 2013

Dear Buena Vista Scooter Rentals: I recently rented a scooter while I was at Disneyworld. The scooter was available at the resort when we arrived. I used it for 7 days and was completely satisfied. The unit stayed fully charged in the parks. It was very easy to steer. In fact, I could turn around in an elevator. This scooter was a lifesaver as I have a bad back and would never have been able to walk long distances. Thank you for a great product and great service.

Linda Q.
November 24, 2013

We borrowed a scooter from a family member but didn't think to check the battery. Little did we know that the battery was four years old and would only hold a charge for a few hours. We were in Magic Kingdom on a Sunday afternoon wondering what to do with a dead scooter. We called many companies and reached many voicemails. Finally, Buena Vista Scooter Rentals offered us some hope. Not only were they opened on a Sunday, but they had the battery we needed available for purchase. Peter and Bryce were very kind and helpful. I am so glad that we will be bale to go back out to the park today. Thank you Buena Vista Scooter Rentals! Ehren and Jon Malone.

Ehren Malone
October 16, 2013

Thanks for the quick delivery. Scooter was a god-send for my mother.

Aaron Stephens
September 23, 2013

I just rented and ECV from you in Florida, I just wanted to let you know that I was VERY happy with the scooter you gave me and your service. The scooter was waiting for me when we arrived and it was exactly like you said it would be. I am a very large woman and I have a respiratory disorder. I have rented an ECV on many occasions and I always tell them I am large and my restrictions. I have often received an ECV that is not built for my size and weight. Your ECV was perfect. It handled my size and didn't lose power going up inclines. I truly appreciate your great service and great product. I will definitely use you again! Thank you, Ann Rastin.

Ann Rastin
September 20, 2013

Dear Staff at Buena Vista, For a long time, since a diagnosis of MS, I've found my mobility slowly declining. I've rented scooters from various companies, including yours since 2007. I thought about purchasing a product, but never found one I absolutely loved enough to purchase. Liked it enough to rent, but never buy. Last week, your website advertised used scooters for sale. I figured if the price was right, I'd find something I could live with. I wanted to purchase from your company since my main reason for wanting a scooter was to handle the theme parks and I knew all of your scooters performed beautifully for guests in the park and was confident any purchase wouldn't let me down. Tim was very nice to work with. It took us a bit to get in touch with each other, but once we did, the communication was excellent. I told Tim what my budget was and what my needs were. In about one hour, I had pictures texted to my phone of the scooter he could sell me that met my needs and budget. We agreed to the purchase, I provided my credit card, and he even agreed to have it delivered to the Disney Resort of my choice since I was coming in for the weekend. I love my scooter. In fact, I love it so much that I was sad to part with it during a requested maintenance, but Buena Vista gave me a courtesy rental and my day went uninterrupted. They picked it up and had it back in the same day. If you're considering renting or buying a cup holder, do it! Tim sold me one at my request and I can't tell you how great it was. It fits the mugs for the resorts with no problem. Even my husband loves the scooter and he loves it so much we are considering the purchase of a second and if we do, it will be from Buena Vista! Definitely rent or buy from this company. They won't let you down!

Maria Anne Madonna
June 18, 2013

Oh to be young again! As inevitable as growing old may be I enjoy attempting to refute the laws of life and doing all I can to defy the physical limits my body tries to enforce. I walk daily, jog ocaasionally, and always make sure I take the stairs as opposed to an elevator or escalator. It gives me confidence, makes me feel healthier and does wonders for my rear-end ;) Although I strive to live physical, the one time a year I do give in to my body's urges is our annual trip to Walt Disney World. We have been taking our grandkids to "the happiest place on earth" since they were 3 and 5. They are now 12 and 14 and are much more capable of lasting a FULL day in the parks then they were in the beginning. Although I refuse to feel 67 I'm no dumb-dumb, I know for sure I can't maneuver the parks like I'm 14. Walt (The older half) and I have been renting scooters for the last 5 years of our trips. 3 times with other companies and the last two with Buena Vista. Looks like Buena Vista is NOT going to be able to get rid of us! What a great place to do business. We have read the testimonials on the website and agree with them all. We even did a little further research on You all and read some "not-so" flattering comments, however, one thing you tend to understand with 67 years of experience is you CAN NOT please everyone ALL THE TIME.......and, lets face it, most of the people renting the scooters are like us, on the "seasoned" side of the age bracket.....and, unfortunately so, most of them are a tad bit cranky! good luck trying to please those yahoos! You guys are a fantastic company, with fantastic service, and a fantastic reputation. Keep up the good work! And thanks for the comfortable scooters, the nice soft seat helps keep my back side rested for the rest of the years workouts!

Erica Harris
May 22, 2013

Thanks for the scooter. It was such a pleasure to have and an ease to use. Got to cruise around the parks with my portable fan attached to the handle and a drink in my hand. COuldnt have experienced it any better. Thank you!

William M. Brooklyn
March 18, 2013

Hey Buena Vista, Cant thank ya'll enough. Everything was just as it was explained to me over the phone. Thanks for the great service.

John J.
January 22, 2013

We had a wonderful experience with one of your scooters on our recent trip to WDW. I recommended Buena Vista Scooters to others who were currently at WDW and having trouble with their current scooter. Addtionally, I have recommended you to friends since returning. We look forward to using you business again in the future! Our scooter was a high quality unit in great condition and the battery charge was still on full every evening, after hours of touring. The variable speed control knob was a life saver in the large crowds in the holiday season. We were also glad that we had added the extra basket in back, and my husband was thankful that he did not have to carry our backpack. We were able to transport the scooter, the Maxima, in the back of our SUV, once we removed the automobile's third seat, thanks to my husband and teenage son. Your staff was a so helpful and courteous. Thanks for helping to make our vacation such a great experience!

Jennifer Harris Arnold
December 28, 2012

We rented a scooter for my dad for our recent trip to Walt Disney World, and the service from Buena Vista Scooters was excellent. It was waiting for us when we arrived and ready to go. Half way through the trip we rented another one, and it was waiting for us at the resort in less than a couple of hours. We will definitely be using the company again for our return trip to Disney in 2013.

Denise Skwarcan
December 17, 2012

Just want to thank you for the wheelchair I rented from November 25th to December 8th at the Clarion Hotel at Lake Buena Vista. This helped my mother to spend two fabulous weeks of vacation in Florida. Thanks. Happy Holidays.

Pietrzynski
December 17, 2012

To all of you at Buena Vista Scooters: I recently rented a scooter from you while visiting Walt Disney World. You guys are the best. We had a problem with our scooter not holding a charge and you sent over a replacement to our Resort within twenty minutes. Your employees were so considerate and apologetic for our problem. It was a pleasure doing business with you. And in the long run, it turned out that the problem was NOT with the scooter, but that the recepticle we plugged into to charge the battery was not working!!! We found that out after the scooter exchange was made. Sorry for the trouble, but you did a wonderful job taking care of us. We were very pleased with your outstanding service. If any one ask, we would recommend you as a vendor. Thank you for making our trip great. Adele Belanger

Adele Belanger
November 28, 2012

I just rented a scooter from you all. And when I say just rented I mean I just got off the phone with the your employee. I havent even recieved my rental yet but wanted to comment on the service. The gal I spoke with was probably one of the most polite and helpful people i think I have ever been helped by. She walked me through every part of my rental and said I would have my scooter with-in the hour. Last minute service, during the holidays, is usually a pain. It has been with Disney so far, but customer service MAKES the experience. I think your employee should be commended for how she speaks and helps the customer. Thanks for the comfort I now have with your company.

Andy Rooks
September 13, 2012

I must say, for a guy with ZERO experience in the department of scooters you folks got me what I needed and for that I couldn't be happier. We had my mom and dad fly in with us so they could enjoy the parks with their grandkids. They know absolutely nothing about these either, but with the walking involved with the parks we just couldn't risk it. interupting 6 kids while visiting Magic Kingdom was something I wanted, AT ALL COST, to avoid.........And yes I did say SIX kids! You guys really did help to make the trip the absolute best it possibly could have been. The parents were only going to do Magic Kingdom with us but having the scooters made it possible to do them all. Thanks again I really appreciate how great your company was.

Timmons Landry
September 1, 2012

Thank you for the help! much needed and even more appreciated!!

Carole
August 2, 2012

Thank you for all you do!! I couldn't do any of my favorite things without you guys keeping me on the road! YOU ROCK!

Sherri Hauert
August 1, 2012

We would like to thank you and let you know how much we enjoyed using your motorized chairs. They were among the best we ever rented. They held a full charge all day long and were very easy to maneuver. You can be sure we will call on you the next time we come to Florida. Thank you, John + Carol Berry

John & Carol Berry
July 23, 2012

We wouldn't be able to do our WDW trips any more without your company! Thanks for allowing Bob the freedom to roam!

Elin Adamson Havrilla
June 16, 2012

So many nice things have been said about Buena Vista on this testimonials page. I must admit I agree with them all. They were so very helpful with the three scooters we rented for our trip. All the scooters were waiting at Pop Century for us when we arrived. They were nice looking scooters and were very good for our needs. I am not sure when we will be able to make the trip to Disney again, but when we do we would rent from Buena Vista again and again. Very good folks!

Esperanza Allred
June 15, 2012

Great scooter rental. Used them twice already when we went to Disney. One scooter broke and the new one was waiting for us as soon as we got back. And we get a poncho for the rain. lol

Gina Dowd
June 2, 2012

Thanks to the Buena Vista people for helping us out at Grand Floridian. Wheel chair helped a great deal. Second time we rented from you. First time we got a scooter but this trip was much shorter the chair did the trick.

Buddy.
May 5, 2012

Superior. Superb. Super Super Super. Enough said. You folks were fantastic, thank you for helping to make our trip aGREAT trip!

Dralyn
April 30, 2012

Good Job Buena Vista Scooters. You helped, yet again, to make another grumpy old man a happy camper. Had the 2 G.kids with us at Fort Wild last weekend and you, having my rental there for me so early in the morning, helped to get my grand kids to the parks bright and early. Much appreciated. Thanks for the help.....My old rear needs all I can get. L.J.L

L.J. Lang
April 27, 2012

I have rented a scooter from your company four times while at disney world. I had a problem with it at hollywood studios and you had someone there in less then 15 mins. I was given a new scooter and was on my way! Your company is the best. I have been stopped by people in disney several times to ask me where I got the scooter people really loved it. I have recommended you to all my friends and family who travel to florida.

Dawn Ashbrook
April 24, 2012

Just want to let you know how pleased we were with your service. The scooter was waiting at our hotel on check-in. There was a problem with the battery while we were in Epcot and after calling about it we had a new scooter delivered to us within 15 minutes! I would certainly recommend Buena Vista Scooters to anyone who needs mobility help. Thanks again.

James Gralewski
April 3, 2012

Had a great time at Disney, much due to the assistance of our scooters. We had two red scooters waiting for us at Saratoga Springs when we arrived. They worked out wonderfully. Thank you BUena Vista Scooter Rentals and your staff for helping us on our vacation, we will be sure to to use you all from now on. Much thanks to all! K.T.A.

K.T. Ansbury
March 28, 2012

Rented a Scooter and it was at my hotel when I arrived. It was clean and in good repair. It did hold a charge all day as long as it was charged all night. It was so nice having it at the hotel, and all the Disney buses were accessible, and the drivers very helpful. I did not have to worry about getting to the parks when they opened to secure my transportation and was able to use it at Downtown Disney also. I highly recommend renting from this company.

Jayne Rahe
March 1, 2012

We rented a scooter from Buena Vista last year while in Disneyworld, stayed on the grounds in a resort there, and were very satistifed and happy with your company. Thank you! Shay LeBlanc

Shay LeBlanc
February 26, 2012

We've used just about all the scooter rental outfits around the Disney area in the past 10 years and I can say without question, Buena Vista is by far the best. We saw a few different scooters that looked a bit nicer then what we had but thats only because they were a little newer......few more rentals and they will pretty much match up.......What WILL NOT match up, however, is the customer service! Buena Vista had, without question, better customer service than any other company we have dealt with to date. With customer service like that you can give me a unit thats 50 years old and beat to the high heavens, as long as it works. Every person we spoke with had superb customer service skills and great phone voices. We are Disney regulars and now Buena Vista regulars. Thanks for GREAT service, and kudos to Ann and Brendan. I'm sure there are more customer service reps at this company and I'm sure they are just as excellent in dealing with customers, these just happen to be the two we dealt with. Cheers, Neil Dolan

N. Dolan
February 22, 2012

In the process of renting as we speak. To be honest I just picked up the scooter 10 minutes ago and wanted to thank you all now. I am writing this testimonial from my phone, which is unusual because I really don't even know how to work a computer, but my grand-daughter is walking me through this I-phone thingy. I called yesterday and this thing was here, waiting for me, today. I'm truly thankful for your services and want you all to know that if I come back to Disney, God willing, I will use you again. Thanks so much. Roger.

Roger Albreck
February 21, 2012

I have used Buena Vista for some years now when we come down to Disney World. Used to love to walk it in my younger years, but arthritis has now made that impossible. Buena Vista always has my scooter waiting for me, fully charged, shiny and clean. Dependability, good quality products, and great customer service. What more could one ask for? I couldn''t enjoy my family or Disney as much if at all if it wasn''t for Buena Vista Scooter Co. I would recommend them to anyone. I have to go make another reservation now, Disney here I come!!!!!!

Judy Peek
February 16, 2012

Great Rental!!! Was at hotel 8:00 am as promised. Was very easy to get on buses to parks and was able to go through all gift shops. Held charge for entire day and did not need to be charged except at night. Was great not having to walk to scooter rental, wait in line and hope scooters weren''t all gone at parks. Would definitely rent again.

Laura Lesick
February 13, 2012

I am a travel agent working out of New Mexico. I have booked clients only a couple of times through your company, but have been more than satisfied on all occasions. Both times the clients have called upon their return thanking us for booking their scooter because it was a lifesaver for them in the parks. Usually, once the trip is over, we don't have clients calling us but having two separate families on two separate occassions call us raving about your services was definitely enough for us to thank you, and post on your site about it. We appreciate your services and the commission helps to ;). Thanks again and we look forward to working with you all on a regular basis. -Angela Dobbins

Angela Dobbins
February 5, 2012

We arrived home from Disney World January 25th. What a pleasure once again to have your scooter available for our use. It was most comfortable, easy to handle and certainly allowed me to be out and about more. We will be using your services January 2013.

Richard Woods
January 30, 2012

Just returned home from WDW at Orlando where i had used one of your units for four days of my stay. We want to thank your staff for the most excellant service that ws provided. We had a minor breakdown while at Epcot and much to my surprise a replacement unit was delivered to me while still in the park. This was most unexpected as I thought i would have to leave the park and lose some of my tour time. i would highly recommend your company and will certainly use you again if I should return to Orlando.. My best to all Phil Michel - Gainesville fl.

Phil Michel
January 27, 2012

I just wanted to say how impressed I am with your company. I rented a scooter for my clients arriving at Port Orleans Riverside at Disney and they loved your service. The scooter was there right on time and everything worked out great for them. I have bookedmarked your site and will be using it all the time for my clients.

Tammy Sofonia
January 17, 2012

Just a note to all those questioning whether or not to use a scooter and/or whether or not to rent from this company: Don''t let your pride prevent you from enjoying a visit with family to any of the amazing Orlando attractions. And YES, do use this company ... they were "great" to work with. The scooter was at our resort when it was supposed to be, all charged up and ready to go. This was my first time ever using a scooter. Post-Polio has slowed me down a bit now that I''m in my 60''s and I hate to admit that these legs just don''t have the endurance that they used to. So, since we were taking the grandkids and wanted to enjoy the parks (Universal) as much as they did; it was obvious to me that this time I needed a little help. The scooter was a godsend for me. A friend of my daughter told her about this rental company and highly recommended it. I must pass that recommendation on to you. You won''t be dissappointed.

Michael Stevens
January 9, 2012

I rented a cart in December 2011. It was a wonderful experience, from ordering over the phone. to recieving the cart at the hotel, to turning in the cart, it was easy and the greatest help to our trip. I wish it wasthis easy every where. Thank you for making our trip to Disney so wonderful. Thank you very much.

Pat Mills
January 9, 2012

For our WDW stay, we reserved 2 scooters many months in advance of our trip. Two days prior to our arrival, I touched base with BuenaVista Scooters and the lady on the phone had all our info and assured us our scooters would be waiting for us at the resort. These scooters were a blessing. I would however, suggest a cup holder on the handlebar. The company was truly a pleasure to work with. Will definitely rent from them again and will highly recommend BuenaVista! Thank you!

Brenda and Adam Wectawski
January 9, 2012

During the Christmas Holiday, I used one of your rental scooters, a big THANK YOU!!! I would not have been able to enjoy my Disney vacation due to a physical disability I have.. The scooter was ready and waiting for me when I arrived, right out of the car and on to the scooter. In Disney for 10 days, then when leaving the hotel, I was able to leave it with the hotel captain. Thank you, I mentioned you company name and how easy the rental procedure was and inexpensive rental fees were. Thank you Buena Vista for helping me to have a memorial Disney experience. (it had been 20 years since I was there last. I wish you all a very happy, healthy and blessed new year.

Dianne 'Toot' Tootle
December 30, 2011

Great company! Great scooters! I rented one for 2 days back in August for WDW. It was there at my hotel as soon as I got there. It rained a little in the park and with the poncho provided I had no issues whatsoever. The scooter itself was in great condition. The battery lasted a whole day at the park. I travel to WDW at least twice a year...Buena Vista Scooters now has a lifetime customer!

Edgar Castro
December 11, 2011

I recently brought my 85 year old grandmother and 92 year old grandfather to Walt Disney World for the Thanksgiving holiday. Not anticipating how busy your services would be during that time we called the day we arrived at The Coronado Springs Resort. Unfortunately we were advised that Nov-Dec happen to be your busiest times of the year. Fortunately a lovely young lady (Ann) took our name down and advised us that cancellations are possible and she would contact us should this occur. The very next morning a Gentleman by the name of Brendan called us to let us know that a reservation of two scooters had cancelled and if we were still in need of rental scooters we could have two that morning. Not even 45 minutes had passed after I placed the reservation did the scooters arrive at the Resort. We can not thank your company and most importantly your courtious, thoughful, and helpful staff for making this happen for us with such short notice. During our trip through all the theme parks we noticed hundreds of scooters being used....It seems as though this must be the business to get into, which is why I am so thankful that someone called us back. Your company must be doing well that you could have just waited for the next person to call and give the cancelled scooters to. Then I realized the way we were handled by your company, taking our names down, and actually calling us back, that is why you were recommended, not only by other visitors but actually by the Disney Resorts and employees themselves!!!! You have a good thing going and it's great to know that this company and it's staff do not take their services and paying customers for granted....you truly care and it truly shows. Hell I don't even need a scooter but I may rent one just because of how great we were treated......Small business A+ FOR SURE!!!! Best Regards, Alex Russell (Customer for life!)

Alex Russell
December 9, 2011

Had to get a scooter for the parks during our visit.....Pain in the butt! tried to get one the first day and they were all out when I got there. Called you folks and was able to have one taken to my hotel for when I got back. Wish I would have know that ahead of time. I will definitely use you all again......That is if I can afford to go back! Thanks for the help.

Allister Cobb
December 1, 2011

We used BuenaVista Scooter Rentals while in Disney World last summer, and you guys were GREAT and the scooter was just what my wife needed as we roamed the parks.

Jim Polley
November 21, 2011

I just want to say how much my Wife enjoyed the scooter we rented for our Nov.5th thru the 11th 2011 Walt Disney vacation. In the past we have used her wheel chair and this time using the scooter gave her so much more independence to shop while my Son and I road things she was unable to ride. You have no idea what a true blessing this was for all of us, not to mention your service. We will definitely call you for our future needs.Thank you so much!! James & Sonia Gilbert

James & Sonia Gilbert
October 2, 2011

Just wanted to express our thanks to your company for helping to make our vacation with my grandparents all that we hoped for. At 89 an 92 there was no way we could have enjoyed as much as we did without your vehicles. It was a simple and painless process to reserve, pick up and return. You will come highly recommended and we thank you again.

Jonathan Sandwell
September 3, 2011

My wife and I rented a scooter from you folks that was delivered to the BoardWalk. We thought we would get one and just share. Then I realized how much my wife enjoyed speeding away from so we called and asked for another. Best thing we did, unfortunately for my wife she had a harder time trying to lose me in the parks. Needless to say, they were a good time.

W.C. & Joan Smith
August 17, 2011

Thank you for all your help! I was given a list of multiple companies to check for scooter rentals while at Disney and Universal. The main reason I went with your company was because of all the wonderful things people had to say about your service. I did not get a chance to read every testimonial, because there was just too many, but you definitely lived up to all that was said about you in the ones I did read. I have nothing but great things to say about this company. Again, thank you so much!

Raiden Stevenson
August 14, 2011

Well, I'm not too sure what I can say about you all that hasn't been said before. After reading most of your testimonials it appears that your company is pretty consistent with the equipment as well as the customer service. The way My wife and I were treated was reason enough for us to use you all again. After seeing and reading your website, We're definitely sold! Thank you for the help

Larry Silver
July 30, 2011

Had a great time at Disney thanks to you folks. I would think even the most fit young buck would need an electric cart with the amount of walking it takes to see everything at Disney. I'm definitely not that young buck so I needed it every step (or roll) of the way. Great service Buena Vista. This very well might have been our last trip to Disney but I sure wish we new about you all the last time.....I will be sure to recommend you folks to everyone we know. Great equipment, great service, great people. Can't ask for much more! Thank you!

Robert Ormand
July 22, 2011

Gracias a mi Scooter disfrut© 10 maravillosos d

Graciela Duque Linares
June 14, 2011

Buena Vista, I must first say THANK YOU! Second I would like to say that THIS IS a testimonial and one that I would like to encourage others to rent from Buena Vista. The next few lines may sound like a complaint, and at the time it might have been, but it was the way that our previous rentals were handled that made us a PERMANENT customer of Buena Vista Scooter Rentals. I would recommend this company to ANYONE they are efficient, honest, and extremely courtious as well. I was somewhat reluctant to rent from you folks, as our first experience was a little bit of a mess. We originally rented a maxima scooter in ealry October 2009 and the unit quit on us in the middle of Magic Kingdom. We called and some one brought us a replacement about an hour or so later. Not too happy about it quitting but was relieved to have a new scooter to us in hopes that we would be worry free for the remainder of our trip. Unfortunately that did not turn out to be the case, as we found our selves stuck in the rain the very next day. We, once again had to call to have someone help us out. Now, to be quite honest, the unit did have a number of warnings that they should be kept out of the rain, so we expected to be out of luck when we called. To our surprise we had someone come out to us in Epcot to replace the scooter that had gotten wet. Our next Disney trip came over Thanksgiving 2010 and I encouraged my wife to try another company just to compare services. To no avail on my part we rented from Buena Vista once again. First off, we were given a 10% discount for being a repeat customer as well as 10% for the issues we faced the previous year.......Definite BONUS. Scooter was FANTASTIC Did not have an issue the entire rental. We even had a gentlemen call us to make sure our rental was going okay. Now to JUNE 2011 we rented another maxima and actually had a little snag, but it was simple and did not require a replacement. it was actually an issue that was handled by over the phone trouble shooting. After the few rentals and issues that we had I realized that no matter where we rented from we would be dealing with rental equipment that is used by different people all the time. It became apparent that it is not what goes wrong with the scooter, because I'm sure it hasppens alot, it is how the issues are dealt with. And Buena Vista Scooters handles their customer and the issues their customers have 100% top notch. Thank you So much for the assistance. We are and always will be customers of yours!

John Abbott
June 11, 2011

My mother is disabled and we called Buena Vista, as recommended by Disney, and we could not have been happier. Thank you for having this power chair to our All star Movie hotel and thank you for helping my mother and father enjoy their vacation. Buena Vista will be much recommended by the Meneses family. Thank you so much!

Jose Meneses
June 3, 2011

Thank you for providing such a much needed service at Walt Disney World. We spent July 4th at the parks and enjoyed every second because of the assistance we got from your units. The only issue was watching the fireworks, the scooters actually made everyone else that much taller which in turn made it a little harder to see the fireworks. But as old as we are I'll take be short for the comfort. We had =, yet again, a great time at the parks and part of it was thanks to BUena Vista Scooter Rentals.

Alfred and Joanne Bowden
May 18, 2011

Just thought your service and equipment were worth dropping Buena Vista a complimentary e-mail. My wife and I headed down to Disney earlier this month for our 42nd wedding anniversry. Coming from the midwest we made a few stops along the way. While we were in the absolutely gorgeous area of Savannah Georgia my wife took a bit of a spill and ended up spraining her ankle. We contacted Disney reservations, since we knew there was absolutely NO WAY she was going to handle the few days of walking in the parks we had planned, and they gave us The number to Buena Vista. Many thanks to them for the advice. We were pretty much clueless on what options we had, and were quite worried on whether or not the trip would be cut short. Buena Vista was a great solution. A solution that we hope to never have to use in the future. BUT....if the possibility ever presents it self agian in the future, Buena Vista is, without a doubt, who we will turn to!

John H. Hoen
May 18, 2011

Fantastic....Superb.....AWESOME!!!!! Enough said! Buena Vista, you guys sure know what your doing. Keep it up, because I will be back.

Arthur Morey
May 15, 2011

We wanted to celebrate our 20th wedding anniversary with our children in the most magical place on earth, which is the same place we went on our honeymoon, Disney World. However, my husband was permanently injured in a work related accident over 4 years ago and walking for any length of time is impossible. Thanks to Buena Vista Scooters we were able to take that special family vacation. The scooter was delivered first thing in the morning at our Disney Resort. The cost was much less than those being offered by Disney. The scooter ran like a champ and we had no problems at all. We will alwaysd remember our 20th thanks again to Buena Vista Scooter Rentals.

Gregg and Victoria Denham
April 13, 2011

A couple of weeks ago I was lucky enough to be able to go to Disney World for a couple of days. Between the time we made our reservations and the date of our trip I broke my foot and was on crutches. I read about Buena Vista Scooters on AllEars.Net and called to reserve a wheelchair to use for the duration of our trip. It was wonderful. Just as promised, it was waiting for us when we arrived and we were able to leave it with the concierge for pick up when we left. No hassles to us and it made my trip to the parks so very enjoyable. Thank you so much for your great service.

Sandy Kambic
April 13, 2011

I rented a scooter from April 5th to April 9th. I was extremely pleased with the scooter. The battery never ran down, and my family and I went to all four parks. When I come back for another vacaqtion at Disney World I will rent another scooter from Buena Vista Scooters. One word describes my experience, AWESOME. Thanks Buena Vista Scooters.

Don Willis
March 21, 2011

The wife and I rented two Victory scooters from you folks a few weeks back, which truly made us realize how important they were for our trip to be the success that it was. They were there at the Polynesian waiting for us when we got there. There was not a worry in the world, which made our 50th anniversary a memorable one. You truly are a blessing!

John G.
March 17, 2011

Exceptional, I need not say more. Thank you so much for the wonderful customer service as well as the EXTRA help while we were stranded by Germany in Epcot. I first must preface my story for future Buena Vista renters by adding that the "stranded" portion of our trip was in fact my own fault. I neglected to charge my scooter after the first FULL days use and then used it for probably 4-5 hours the next and it died around 4pm in Epcot. I called Buena Vista only looking for suggestions, as I figured my own stupidity was not grounds for them to be put out. To my absolute delight a very nice, rather handsome Asian fellow named Peter came INTO THE PARKS with a new unit for us. Buena Vista service is above all expectations and my husband Harold and I would recommend them to EVERYONE! We may not get a chance to come back to Disney but if we do we will most certainly rent from B.V.S.R and even offer to take Peter to lunch! Happy Renters D & H Allison

Dorothy Allison
March 17, 2011

Couldn't be happier as a Buena Vista renter....... As I have read through all your testimonials, I see that there are many people who feel just as good about your company as my wife and I......No need to beat the preverbial dead horse by repeating what has been said many times over. But I will, WITHOUT A DOUBT, rent from you folks again. I don't care if I find a company that is a few bucks cheaper, as one of your testimonials mentioned, the service you provided to us was nothing less than STELLAR, so why in the world would I want to risk losing that. By the way, the folks who mentioned a company that was a couple bucks cheaper, I believe still rent from you all as well.......I can see why, job well done! Thank you, Chester A. Moorehead

Chet Moorehead
March 9, 2011

Thank you so much for all of your help. My father-in-law was able to visit Disney twice in the past 3 years because of B.V.S.R. He had cancer that attacked his bones and was unable to walk very far. As soon as you step off the bus or drive to your hotel entrance the scooter is waiting for him. One time we had a flat tire on the scooter. We call you and before we finish checking into our hotel you had a new one sent over. Sad to say he passed away but we remember the fine memories that he was able to make with his grandkids because of your scooters. My parents are goign this year and we are renting from you again. Thanks you again for your services.

L. Fletcher
February 12, 2011

Great service you have there. Absolutely no complaints from us. Scooter was there when we needed and had it the whole time. Exceptional Hospitaslity at Buena Vista!

Bob Haskins
January 15, 2011

Our scooter was waiting for us at our hotel. Didn't have to fuss with it, didn't have to wait for it, and didn't have to stay there when we returned it. Now that's the kind of service us grumpy old folks like to deal with. Thank you for making our visit managable without have to fuss around!

Albert C. Johnson
January 7, 2011

New Years at Disney was simply fantastic. You folks made it that much more! Apparently too much walking is not good for the hips at 79 years old. You folks did an absolutetly amazing job helping us and we are forever in your debt. Thanks for helping to make our tri NOT a disaster.

Arthur Wilsbury
January 3, 2011

Thanks you all so much for the needed assistance. My mother would have been in the hotel after our first day had she had to walk the parks. Your scooter helped to keep her moving along with us the entire time, and with three grandkids all under 11 that was quite an accomplishment. not sure when the next Disney trip will be but if Mom comes along again you will have return customers! Cheers

Alison Krane
December 26, 2010

Buena Vista, Your service was fantastic. A lot of other companies in town that work the same way you folks do, but LUCKILY you were the first we called. Some people had scooters that were a buck or two cheaper, but they got what they paid for. We met a couple that had a dead scooter at the Dumbo ride in the middle of the park and questioned why we paid $30 a day.....I guess they got the answer as we rode passed and they continued to wait. Great service great equipment. Happy customer, Al Hornsby

Al Hornsby
December 17, 2010

I would like to commend your company for the fantastic unit that was sent to our hotel as well as the polite and particular service your phone operators demonstrate. My sister and I took our 77 year old mother to the parks, as we do a few times a year. This time it was absolutely needed for her to use a scooter. We were there in June and went without assistance and it was a disaster. We live and Miami and are season tickets holders so we try to make it down at least twice a year so your company will be frequently contacted by us. Every aspect of our experience with The Buena Vista Scooter Rentals was simple and quite painless (My favorite way to do business). Thanks again for helping our trip be better than the last. -Deb-

Deborah Alonso
December 7, 2010

We had a very enjoyable visit at Disney World thanks to your scooter. I rented one last week, and it was great. It was at the hotel as promised the day we arrived. We had a problem the 1st day we took it to Epcot, but we called your office and you sent a man to the park with a new scooter, and within 30 minutes of our call, we were walking the park again. We will definitely use your service again when we make a return trip to Disney World. Thanks for all your great help.

Raymond Lott
December 6, 2010

Buena Vista, we have rented from you almost half a dozen times already in the past few years and you really help to make it a great trip for us each and every time. The convenience of the scooter being there when we arrive is always such a treat. We have rented from other companies in the past and, to be honest, we have had a few minor issues with other scooters and even with yours one time, but it was the way in which your company handled our issue that made us life long Buena Vista Scooter Rental customers. We are not naive to the fact that electric, mechanical pieces of equipment will, from time to time, have some blips.....it does cause an inconvenience and can be frustrating but that is the chance we have to take as older folks who still love Disney but just can't manage without a scooter. You truly have made our holiday season at the parks, once again, a great one! Do your best to have a very Merry Christmas and a safe and happy New Year. Thanks again, Hal and Bonnie Longo

Bonnie Longo
December 6, 2010

As we were preparing for our upcoming Disney trip I couldn't help but think about the challenges my MIL has walking long distances due to arthritis. I approached her about renting a scooter from BUena Vista and although it was a new experience she went with it and we couldnt have been happier! It was waiting for us when we arrived at our resort early the first morning of our trip and was easily manouvered onto Disney buses as well as throughout the park. My 20 month old daughter thought it was fun too as she was often found riding on Nana's lap...beeping the horn! Thank you BV! You made our wonderful Disney experience even better!

Catherine
November 27, 2010

Just wanted to let you know that your scooters were a complete life saver for my parents while visiting Disney. My husband and I brought my folks for their Anniversary/ Thanksgiving along with our two kids and there is no way we would have been able to do all that park hopping without assistance. If we have the opportunity to repeat this trip you will be our first call. Thanks, The Hasloop family

Kelly Hasloop
November 3, 2010

Thanks Buena Vista. Your scooters were much needed and well used. We love Disney!

Bill and Esther Wildermuth
October 18, 2010

Thank you! Thank you! Thank you! Your scooter was a lifesaver for me. We came to Orlando for a Disney vacation and never thought to rent wheelchair for my mother. The walking around just at the hotel was enough for her to want to go home. We stayed at Coronado Springs on Disney property and the front desk recommended your outfit. We had a scooter delivered to the hotel with-in 45 minutes of our call. Superb service and friendly people. I would recommend BUena Vista to anyone who cant do all that walking. My mother wanted to go home the first day, with the scooter you brought she was a happy camper and our trip was not cut short. Thanks again, you truly saved our vacation.

Esther addington
October 18, 2010

My wife is not totally diasabled but has difficulty walking the long distances at Walt Disney World so we tried one of the standard scooters. It made our visit much more enjoyable.The scooter was at the Disney hotel, as promised and was mechanically perfect. MOving throughout the Disney property via the Disney transport system is very easy as all of the busses are ramp equipped. I recommend it to anyone who is physically challenged as it makes ones visit much more enjoyable.

Ron Bolt
June 13, 2010

Summer vacation would have been a bust without Buena Vista Scooters.com. We were recommended by our hotel when we reserved our room. We went to your site and made a reservation right there which took all but 5 minutes. Great job to The Buena Vista Team! I will be sure to call again when we come next June.....Maybe I can leave my wife home next time.......I may get a chance to see more!

Eljon Campbell
May 28, 2010

I brought my 84 year old mother from Ohio to Walt Disney World last week for a vacation. She needed a wheelchair, which I arranged for through your company before we left home. We were so pleased that you had it ready and waiting at the time ofour arrival, and we made good use of it the entire visit. And just being able to drop it right off in the hotel before we left for home was so convenient. Thank you for helping make this trip a huge success.

Ruth Bailey
May 24, 2010

My family and I were at WDW over the 2009 Christmas Holiday and rented a scooter from you. When i had a slight problem with my scooter you were there with a replacement almost before I hung up the phone. You are amazing and having you right there on-site is such a plus. We have since bought into the DVC program and will be returning to WDW often and you can count on hearing from us many more times. (Next trip is October 2010) As a person with a disability (full time wheelchair user) I need equipment and service that is dependable and you folks fit the bill. I would recommend Buena Vista Scooter to ANYONE looking for an ECV at WDW. Thanks again. RGW

Randy Wagoner
May 20, 2010

Just returned from a fabulous trip to WDW and wanted to send a personal thank you for the wonderful service you provided. I rented the stantard model scooter for my 6 day trip and was delighted to find it waiting for me at the Grand Floridian upon my arrival. The scooter was in excellent condition, never ran out of battery power, and was extremely easy to operate. In addition, everywhere and everyone in WDW was very accommodating of the scooter. Returning the scooter was also simple, I just returned it to the Front Desk at the Hotel and they took care of it from there. The price was so reasonable, much less than from WDW direct. I recommended your company to several people I met who were renting day by day directly from WDW and will also mention your service to anyone I know who will be visiting WDW. The rental truly made my visit easy and enjoyable. I would not have been able to have the extreme pleasure of sharing this trip with my grandsons. Thank you so very much! Nancy Barrett

Nancy Barrett
May 17, 2010

Your MAXIMA scooters were a Godsend! We couldn''t have kept up with the grandkids without them. We initially rented one for my husband but by day two we requested a second which was available early on day two for myself. They made the WDW trip so easy and we tooled all over Magic Kingdom, Epcot etc very easily for 5 days and had a great time. Accomodations for the scooters were made at all rides & restaraunts and the WDW bus drivers were exceedingly gracious and helpful getting us to and from our destinations. THANK YOU for making our WDW trip easy and comfortable.

M BLANC
May 3, 2010

I just wanted to say thank you for this wonderful service. I rented a scooter for my mother for our trip to WDW this past April. It was fantastic. The scooter was in great condition, kept it's charge all day. We didn't have to worry. And was easy to use, and everyone at the parks and resort were completely accomodating for it. It made the whole trip so easy for her. And so many people asked us where we got it, and took the number off the front. I will definitely use your service again.

Jill Beers
March 18, 2010

I want to "THANK YOU" for your punctual service, having the ele. chair right there at checking-in, as promised. I couldn't have enjoyed my trip without it. With the disabilities I have, I would not have made the trip, if it had not been that my youngest grandson was marching in the band at the Magic Kingdom on Tuesday 3/10/09. What a JOY!

Carol Stillwell
February 19, 2010

I rented one of your scooters on my last trip to WDW 03/2009-04/2009 & greatly appreciated your excellent service & personal attention. I would never be able to visit WDW without a scooter. Looking forward to working with your company again on our upcoming trip. Thanks in advance, Sandra

Sandra Mascolo
February 18, 2010

We just returned our Maxima from an 8 day rental. My husband weighs about 450 pounds and had no problems at all.The charge held up after up to 10 hours in a park. It went up hills with no issues and was extremely easy to maneuver. We would highly recommend the Maxima and Buena Vista Scooters to anyone looking to have a great trip to Disney. Renting from BVS was about half of the cost as renting from Disney. They delivered the scooter and picked it up at our hotel. What a lifesaver!!!! Thanks for making our trip much less stressful!!!!

Shannon Seabridge
January 26, 2010

We have just returned from our trip to Disney. We had rented a scooter from you. I wanted to tell you how wonderful it made the trip for my husband. He had a marvelous time thanks to the scooter. I also really appreciated that the scooter was there when we arrived and how we did not have to worry about anything. Thank you

James and Janice Lee
December 10, 2009

Dear Buena Vista Scooters- Thanks you so much for allowing me to see "The World" on your nice shiny red scooter. I have not gone in years due to a broken hip. I did not have one moments trouble and I appreciate SO MUCH the drop off and pick up services. I wish you all a very Merry Christmas @ prosperous blessed NEw Year! Keep Rollin'

Tara Stone
Fort Worth Texas
December 10, 2009

Good evening, My name is Jefferson Thoms, I recently rented an ECV unit from Buena Vista Scooters for my use at the Grand Floridian Resort. I must say, for as much as my wife denied needing the use of a scooter for our visit to the parks, my entire family (wife now included) agree that this is a convenience that is a MUST to endure the long hours in the parks. However, we did experience one of your wonderfully wet afternoon down pours which did have a not so good effect on our scooter. To no fault of Buena Vista though, it was clearly stated on our scooters name tag as well as our reciept that there is a possibility of malfunction if the unit gets wet, our scooter made a funny beeping sound and was unusable for a total of 30 minutes. We called the 800 number on the unit and they carefully explained the situation and told us the components needed to dry out before the scooter would be in working order againTestimonial from Jefferson Thoms: Good evening, My name is Jefferson Thoms, I recently rented an ECV unit from Buena Vista Scooters for my use at the Grand Floridian Resort. I must say, for as much as my wife denied needing the use of a scooter for our visit to the parks, my entire family (wife now included) agree that this is a convenience that is a MUST to endure the long hours in the parks. H o wever, we did experience one of your wonderfully wet afternoon down pours which did have a not so good effect on our scooter. To no fault of Buena Vista though, it was clearly stated on our scooters name tag as well as our reciept that there is a possibility of malfunction if the unit gets wet, our scooter made a funny beeping sound and was unusable for a total of 30 minutes. We called the 800 number on the unit and they carefully explained the situation and told us the components needed to dry out before the scooter would be in working order again, but offered to bring us a replacement anyway. We figured 30 minutes wasn't so bad so we kept the scooter we had. This turned from an inconvenience to a not so bad situation since we were able to eat lunch during the scooters down time, (again, we read the rain warning and still proceeded despite the weather and got what we deserved, so to speak) the scooter was up and running after lunch and worked great for the remainder of our stay. This was a new process for us and as DVC members will make Buena Vista a number 1 priority for all future stays. Thanks again to Buena Vista and keep up the good work helping us oldies get around.....And to those of you renting don''t be like us.....Pay attention to the weather and try to keep your scooter as dry as you can, and if it does get wet.....That''s a good time for lunch! Take care and see you in 2010. This turned from an inconvenience to a not so bad situation since we were able to eat lunch during the scooters down time, (again, we read the rain warning and still proceeded despite the weather and got what we deserved, so to speak) the scooter was up and running after lunch and worked great for the remainder of our stay. This was a new process for us and as DVC members will make Buena Vista a number 1 priority for all future stays. Thanks again to Buena Vista and keep up the good work helping us oldies get around.....And to those of you renting don''t be like us.....Pay attention to the weather and try to keep your scooter as dry as you can, and if it does get wet.....That''s a good time for lunch! Take care and see you next time around! JT

Jefferson Thoms
December 7, 2009

We want to say Thanks for renting us the scooter recently while we were staying at Old Key West at Disneyworld. It worked out so great for my husband to be able to get around. It made it so much easier for himand for the rest of my family also. Will rent again next year. Regards

Delores Mai
December 7, 2009

At first, I hesitated to rent a scooter for our recent trip to Disney World since, even though I recently had surgery and have a bad back, I can walk. However, it turned out to be the best investment I ever made. I could never have kept up with my five grandchildren without it. A Buena Vista Scooter delivered right to Coronado Springs allowed me to manuever not only the park but also our resort, which was huge! The scooter was easy to navigate, in great condition,and the battery never went below full, even after spending the entire day at the park! I worried needlessly about using the Disney transportation system with the scooter. It was never a problem and everyone was very accomodating. It is so much more enjoyable when you don't have to ask everyone to, "stop for just a minute." An added bonus is that is has just the right place to park backpacks, water bottles, bags of souveniers, and once I even rode around with a cake box between my feet! I would recommend Buena Vista Scooters to anyone of a "certain age", even if not disabled, contemplating a trip to Disney.

Charlotte Vasil
October 26, 2009

OMG!!! Thanks so much to Buena Vista Scooters. My wife rented a scooter for me and the 1st day we were at Animal Kingdom and the scooter had very little power so my wife called Buena Vista and they brought me another scooter right to the park!!! They called my wife to see where we were in the park and met us right there. This company is wondeful and we wouldn't deal with any other.

Robert Noecker
October 19, 2009

This is one of the best companies I have used and will use in the future. Keep up all the great work you do for us seniors and disabled people.

Ann Tanguay
September 14, 2009

Last year I rented a scooter from you for my husband and he absolutely loved it. We are coming back to Disney in October and have already reserved one for him. With the other company we used to deal with we always had to wait for it to get there. But with Buena Vista, it's there waiting for him as soon as we get to the resort. Thanks guys for making our trip a lot less troublesome.

Karen Noecker
June 18, 2009

Hello, I just wanted to let you know how pleased I was with your company. My family was in Disney and I fractured my foot a week prior. I rented one of your scooters and it made my trip so much easier and relaxing. It was at my hotel before I was and was so easy to use and charge. I was stopped several times in the parks and asked about your company and I recommended you highly every time. Thanks again.

Gina Buscher
Milton, Delaware
June 18, 2009

May I say that I rented one of your scooters for two days at the end of March this year, and I was extremely pleased with the equipment and the service. THANK YOU

Donna Horton
Willoughby, Ohio
June 18, 2009

I had a wonderful time at Disney with my rented Jazzy Powerchair. It performed so well I might want one for my home, rather than the Rascal I am using now. No problems, and I plugged it in to recharge while I ate at the Rain Forest Cafe! I have always rented from other companies in Orlando, but now, I will use you again for a Powerchair. A Happy Customer!!

Lori Morris-Hughes
Chesapeake, Virginia
June 18, 2009

We were at Walt Disney World from April 21st, 2008 to April 26th, 2008 and staying at the Boardwalk villas. This was the third year we have rented two ECV (scooters), however it was the first time we rented from Buena Vista Scooters. Our experience with them was very favorable and they were very professional and courteous. I sincerely believe their scooters were the best we have rented so far. Our scooters did show slight wear, but still looked good and gave us excellent service. I do believe they were a slightly heavier duty scooter than we have gotten from the other companies we have rented from and felt these ran much smoother than those in prior years. We were a very satisfied customer and definitely plan on using them again when we return in December.

Jim Elliott
June 2, 2009

Just wanted you to know that I hold your outfit in high regard. To refresh your memory of my case:My scooter was apparently dropped somewhere between Nashville and Orlando resulting in damage to the inside of the battery case and more serious damage to the controller. You people managed to get me a replacement scooter so that the rest of my trip could be completed. When I need a new scooter I will go thru you. Many thanks to Robert and Bob. Thanks again.

Ted Morelli
June 2, 2009

We recently rented 2 scooters from you during our Disney Vacation. I want to thank you for providing such excellent service and excellent products at a reasonable price. Our scooters were waiting for us when we arrived at Disney and they were in immaculate condition. I was amazed at the enurance of the machines. We used them from morning to night and the batteries were barely affected. My wife and I could not possibly have had this vacation without your reliable equipment. Thanks again.

Ronald R. Ostromecki
Erie, Pennsylvania
June 2, 2009

Hi - just a quick note - I was in WDW in mid-April and had such a wonderful time due to having my BVS rental. It allowed me the freedom of movement I haven't had for such a long time - not without severe fatigue and pain. Thanks so much - I'll be sure to rent again next time we visit the Kissimmee area.

Linda Gorun
Fair Lawn, New Jersey